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A truck driver hit my car on 09/26/17. After learning that Gallagher Bassett is the drivers insurance company it took me about 10 days to get a hold of the agent.

Stuart Snell was the agent in charged of my claim. He was absolutly the worst agent I have ever dealt with, he responded slowly and unprofessionally, he pretended to be confused and kept on avoiding me. I finally got the damage appraised and surprisingly it was roughly half the cost of the repair value.

AVOID THESE PEOPLE AT ALL COST. They have a very clear strategy to try and wear you out.

Product or Service Mentioned: Gallagher Bassett Auto Claim.

Reason of review: Poor customer service.

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They are the worst company to work for. They don't know how to treat their adjusters which is probably why the claims are handled so poorly. The company should be reported to the Better Business Bureau.


I will file a lawsuit against them very promptly...yes, they are horrible. Andre DeGarza, Attorney at Law

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