Update by user Oct 23, 2019
Loss at 82,000.00
Original review posted by user Oct 23, 2019
We have had our case for a year and a half to date. In 2 weeks we are being evicted.
Both of our cars have no registration or insurance so all we worked for will be lost. My husband was severely injured on the job Mattress Firm failed on several levels and Gallagher Bassett took over and it was worse. We have not received any back pay to date. Our case is being handled by the only agent they have.
He lost his staff twice and our atty had to call his boss. This did no good. My husband had to have Neck / Spinal surgery for this injury and that made no difference. Judge told GB agent to get this over with and still nothing.
So now we are at the end of our rope and are being evicted in 2 weeks, meanwhile our cars are uninsured and one unregistered so they will be left behind as will all our belongings. Recently there was an agreement on settlement and GB agent of course messed up the agreement letter by leaving out all Dr and Hospital bills. Again our atty can't get ahold of him and that is why we will be going pass our eviction date.
All our suffering for 1 1/2 years and our answer is you might get something in a few more months but you get one last punishment for getting hurt, you get to lose everything that is precious to you first. Congrats!!
Reason of review: Poor customer service.
Monetary Loss: $82.
Preferred solution: Hire more than one agent.
Gallagher Bassett Pros: Nightmare.
Gallagher Bassett Cons: Adjuster slow and uncaring.