Really don't know what its like to be insured by them, but filed a claim through them after being hit by a bus insured by them. It took them three months to total out the depreciated volvo I bought, and the agent in my claim was extremely hard to get a hold of.
They did have me in a rental for the entire time of the processing of the claim (good on them) and they did compensate the total loss properly.
While this was fine, both the garage I had the car at and the rental car agency, had extreme difficulty contacting the agent as well, putting multiple calls and emails daily over the span of several weeks. I assume that the case got lost amongst the busyness of the holiday season, and they covered the claim, but i'd hate to be the bus company that hit me fitting the bill for the claim.
Product or Service Mentioned: Gallagher Bassett Auto Claim.
Reason of review: Order processing issue.