They never pick up the phone. I was told that "you are supposed to call me and leave a message and then I will eventually get back to you". but then they never actually call back, they dont follow up with calls or emails so you never know what is going on or if they...Read more
I got injured at Outback in Bristol Va. I was contacted by a claims adjustor from Gallagher Bassett. The adjustor told me I would be reimburse for my out of pocket for my surgery that my insurance would not cover. Also he would send me a paper for my boss to fill out...Read more
It has been a complete total circus! I was paid pittance to what I'm owed. Took 4 years to get anything. Total ignorance and runaround. As far as I'm concerned I've been ripped off, and has taken 20 years off my life. They have no consideration to my circumstances....Read more
Gallagher Bassett - Most awful experience ever!!
Rudest claims manager, did not take or return calls, very rudely responded to emails and failed to communicate with car rental company. Ticket remained outstanding for weeks, spiteful individual did not even consider that my debit card acct continues to have a hold on deposit amt until she authorized the ticket to be closed. Hope I never have to deal with this company again.
Gallagher Bassett - Fix my truck!!
Somebody hit me in may. They never contacted me until I called them. It is July and nobody has contacted me again. No check, my truck is still messed up and I have to drive my kids everyday in. I have never met a company so horrible.
Gallagher Bassett - Sorry customer service
I was injured 10/04/2016 i was sent to nova med where they check me out .fractured ribs and strained hip.they keep on sending to pt that runs out and it takes 2 to 3 weeks to approve more even though the doctor they hired orders it .every time it seems to be like starting over .my doctor reffered me to spine specialist 6/14/2017 still have not heard anything waiting approval.still hurting
Gallagher Bassett - Worthless
I can hurt and on light duty at work and because of negligence or my employer's part i got hurt at work. The doctor the sent me to saw my pain and gave me a referral but Gallagher Bassett denied it. How can you deny a claim that your own doctor recommended. They are a joke and cause Injured Workers real treatment for their injuries. I dont see how they are allowed to continue to operate.
I got injured on September 2016. It was a rotator cuff injury on the job. I got 2 MRI's done and X-rays. After it was determined that i needed surgery, which was scheduled for 2/15/2017, these bastards waited till the day before my surgery at 4pm. to tell me they...Read more
I didn't like
- Lack of communication
- Not recieving my pay on time
- Non shalunt attitude about my concerns
Gallagher and Bassett is truly the worst people you will ever want to deal with. It took me 5 years to finally go to Circuit Court in which I was deemed to be 100% permanently disabled. They decided to appeal it to the Alabama Supreme Court in which it was upheld. To...Read more
This is the worst company ever i talk for my hsuband due to the fact he speaks little english and trying to get dawn smith on the phone is like 1 a month by luck.. I called once and told me they were closed to call back again when it is there job to call for...Read more
My car was hit and they unfortunately are dealing with the claim. It's been over a month now and they only JUST sent someone out to inspect my car to say it was totaled. Marie never picks up her phone nor does she keep anyone updated on what is happening. the few times...Read more
It's been almost two years for me now. Even with help from legal I have been put in *** by AIG and Gallagher as well. Still unable to work for almost two years now have had two surgery's and may need a 3rd. It took over 10 months to get them to start paying on the...Read more
Gb is by far the worst company to deal with they have denied my request for surgery 3 times each time saying to try cortisone shots and physcial therapy, I have, and to no help but making things worse! Surgeon still says the only way to fix the shoulder is surgery, and...Read more
- Payments are on time
I didn't like
- Inaction by adjustors
- Way adjuster handle case
Oakland, CA- As a licensed PI and ex-cop, I often play the role of Public Advocate for those not equipped to fend for themselves. That being said, I called Katie Lane, a Claims Rep for Gallagher Bassett Services today and advised her that I was calling on behalf of an...Read more
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