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They never pick up the phone. I was told that "you are supposed to call me and leave a message and then I will eventually get back to you". but then they never actually call back, they dont follow up with calls or emails so you never know what is going on or if they...
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1.0
I didn't like
  • Everythiung about it
#1052495
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I got injured at Outback in Bristol Va. I was contacted by a claims adjustor from Gallagher Bassett. The adjustor told me I would be reimburse for my out of pocket for my surgery that my insurance would not cover. Also he would send me a paper for my boss to fill out...
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#1051994
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It has been a complete total circus! I was paid pittance to what I'm owed. Took 4 years to get anything. Total ignorance and runaround. As far as I'm concerned I've been ripped off, and has taken 20 years off my life. They have no consideration to my circumstances....
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1.0
#1051764
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Gallagher Bassett - Most awful experience ever!!

Gallagher Bassett
#1084982
1.0
Details
Rudest claims manager, did not take or return calls, very rudely responded to emails and failed to communicate with car rental company. Ticket remained outstanding for weeks, spiteful individual did not even consider that my debit card acct continues to have a hold on deposit amt until she authorized the ticket to be closed. Hope I never have to deal with this company again.
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Gallagher Bassett - Fix my truck!!

Gallagher Bassett
#1080853
1.4
Details
Somebody hit me in may. They never contacted me until I called them. It is July and nobody has contacted me again. No check, my truck is still messed up and I have to drive my kids everyday in. I have never met a company so horrible.
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Gallagher Bassett - Sorry customer service

Gallagher Bassett
#1077197
1.0
Details
I was injured 10/04/2016 i was sent to nova med where they check me out .fractured ribs and strained hip.they keep on sending to pt that runs out and it takes 2 to 3 weeks to approve more even though the doctor they hired orders it .every time it seems to be like starting over .my doctor reffered me to spine specialist 6/14/2017 still have not heard anything waiting approval.still hurting
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Gallagher Bassett - Worthless

Gallagher Bassett
#1073743
1.0
Details
I can hurt and on light duty at work and because of negligence or my employer's part i got hurt at work. The doctor the sent me to saw my pain and gave me a referral but Gallagher Bassett denied it. How can you deny a claim that your own doctor recommended. They are a joke and cause Injured Workers real treatment for their injuries. I dont see how they are allowed to continue to operate.
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I got injured on September 2016. It was a rotator cuff injury on the job. I got 2 MRI's done and X-rays. After it was determined that i needed surgery, which was scheduled for 2/15/2017, these bastards waited till the day before my surgery at 4pm. to tell me they...
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1.0
I didn't like
  • Lack of communication
  • Not recieving my pay on time
  • Non shalunt attitude about my concerns
#1051435
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Gallagher and Bassett is truly the worst people you will ever want to deal with. It took me 5 years to finally go to Circuit Court in which I was deemed to be 100% permanently disabled. They decided to appeal it to the Alabama Supreme Court in which it was upheld. To...
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#1045652
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This is the worst company ever i talk for my hsuband due to the fact he speaks little english and trying to get dawn smith on the phone is like 1 a month by luck.. I called once and told me they were closed to call back again when it is there job to call for...
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1.0
#1043359
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My car was hit and they unfortunately are dealing with the claim. It's been over a month now and they only JUST sent someone out to inspect my car to say it was totaled. Marie never picks up her phone nor does she keep anyone updated on what is happening. the few times...
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Anonymous
Anonymous

good thing we have been dealing with them over 2 months now on a car accident their insured hit us. they have not answered, stated many times payment was sent. This so called...

#1043230
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It's been almost two years for me now. Even with help from legal I have been put in *** by AIG and Gallagher as well. Still unable to work for almost two years now have had two surgery's and may need a 3rd. It took over 10 months to get them to start paying on the...
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Anonymous
Anonymous

I feel your pain. They absolutely suck. It took me 5 years just to go to circuit court and another 13 months because it was appealed to the supreme court in which it was uphel...

#1040882
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Gb is by far the worst company to deal with they have denied my request for surgery 3 times each time saying to try cortisone shots and physcial therapy, I have, and to no help but making things worse! Surgeon still says the only way to fix the shoulder is surgery, and...
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1.2
I liked
  • Payments are on time
I didn't like
  • Way adjuster handle case
  • Stonewalling
  • Being hung up on
#1039710
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Gallagher Bassett - GALLAGHER BARRETT INSURANCE "WICKED WITCH"
Oakland, CA- As a licensed PI and ex-cop, I often play the role of Public Advocate for those not equipped to fend for themselves. That being said, I called Katie Lane, a Claims Rep for Gallagher Bassett Services today and advised her that I was calling on behalf of an...
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Anonymous
Andrew Guerrero

She is not the only one.....Norma Guillen - Plano, Texas is her twin sister. Something needs to be done about this company and the people who work there.....

#1039283
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