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Pissed Consumer Interviews ?

Oakland, CA- As a licensed PI and ex-cop, I often play the role of Public Advocate for those not equipped to fend for themselves. That being said, I called Katie Lane, a Claims Rep for Gallagher Bassett Services today and advised her that I was calling on behalf of an insured female, Disabled on the Job. SHE STARTED SCREAMING AT ONCE! With no precursor or warning, this Gallagher Bassett Services executive began spewing venom at such a rate that had I been standing next to her, she would have spat on me. I tried to get a word in as we have documentation that a Physical Therapy prescription was sent to Gallagher Bassett Services and Ms. Lane on March 4, 2017, she wouldn't listen. Today is April 25th. Countless calls to Ms. Lane were made and never returned. Her answer, for not responding in six weeks was, "I'm busy" "DON'T CALL ME MAM" With Ms. Lane hollering for naught, I said, "Lady, calm down." SHE said, "Don't call me lady." So I said, "Mam, could you please," She then screamed, "Don't Call Me Mam." This is a 12 year employee of Gallagher Bassett Services who when I asked for her Supervisor's number, she said, "Here it is, the dial tone, ha-ha" and hung up. GALLAGHER BASSETT STINKS & KATIE LANE IS EVIL! As a Licensed PI, I am well acquainted with the horrible, truculent and out right evil people that are in the insurance business. But in my 4 decades, Ms. Katie Lane of Gallagher Bassett Services is the worst human being I have ever had contact with in a "Customer Relations" role. I will be filing the appropriate paperwork with the California Dept. of Insurance and the Attorney General's office will be made aware as I believe there is a possibility that there are tens, if not 100's of victims of Katie Lane's inhuman practices. KATIE LANE FOLLOWS GALLAGHER BASSETT PROTOCOL? I do not believe this is a lone, isolated incident. The Dept. of Insurance and Gallagher Bassett Services should reopen every case Ms. Lane has adjusted and see if she how many lives she, as an employee of Gallagher Bassett Services, has ruined or impacted negatively. In closing, it is my hope that you never, ever have to deal with a woman with such an evil and demeaning personality. TWITTER PARODY PAGE ON SEE U NEXT TUESDAY KATIE! https://twitter.com/KatieLaneGWS Pedro Fernandez Note: Mr. Fernandez is an award winning journalist, former San Francisco Policeman, licensed CA P. I. and hosts seven hours of talk radio heard around the world on IHeart, Sportsbyline, Sirius XM, ITunes, TuneIn, Stitcher, AFN Radio and other smaller distributors. He can be reached at aaadinv@gmail.com
Gallagher and Bassett continues to manipulate doctors, impairment review people and, most importantly, injured employees. Their techniques are preposterous, from taking their sweet {{Redacted}} time to having you sent to their puppets who support them and could give...
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Company wrote 0 public responses to the review from Mar 31.
Anonymous
Carl Crooker

Absolutely, Count Me In.

Anonymous
*** YOU GB

These people are absolutely worthless. I hope they all get hit by cars when they are crossing the street. I'm going to become an insurance adjuster because it seems their are ...

1.0
#1223425
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Gallagher Bassett - Lost all confidence in Gov Murphy for closing his eyes ears and mouth to the injustice done to injured workers in NJ
Gallagher Bassett - Lost all confidence in Gov Murphy for closing his eyes ears and mouth to the injustice done to injured workers in NJ
Gallagher Bassett - Lost all confidence in Gov Murphy for closing his eyes ears and mouth to the injustice done to injured workers in NJ
Gallagher Bassett - Lost all confidence in Gov Murphy for closing his eyes ears and mouth to the injustice done to injured workers in NJ
Gallagher Bassett - Lost all confidence in Gov Murphy for closing his eyes ears and mouth to the injustice done to injured workers in NJ
Gallagher Bassett - Lost all confidence in Gov Murphy for closing his eyes ears and mouth to the injustice done to injured workers in NJ
Gallagher Bassett - Lost all confidence in Gov Murphy for closing his eyes ears and mouth to the injustice done to injured workers in NJ
Gallagher Bassett - Lost all confidence in Gov Murphy for closing his eyes ears and mouth to the injustice done to injured workers in NJ
Gallagher Bassett - Lost all confidence in Gov Murphy for closing his eyes ears and mouth to the injustice done to injured workers in NJ
Gallagher Bassett - Lost all confidence in Gov Murphy for closing his eyes ears and mouth to the injustice done to injured workers in NJ
Gov Murphy the injured NJ workers and their families need you to stand up and fight companies like Gallagher Bassett who prey on the injured workers & their families at the time when we need help the most. 3yrs no pay no medical . my claim was denied despite 9 MD thats...
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Company wrote 0 private or public responses to the review from Sep 18.
1.0
I liked
  • Nightmare
I didn't like
  • Whole experience
#1359553
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BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS I bought 4 new tires from Costco Woodland Hills in 2017 for my Infiniti G37 Sport. So, in April 10, 2018 I brought my car into the Costco's Northridge California Tire...
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Company wrote 0 private or public responses to the review from Apr 25.
Anonymous
Donald Trump Sr

I think your drove your car into a bad road patch and now you want free new wheels

Anonymous
Anonymous

Your story is full of holes. You requested a tire rotation and a flat repair with two nails. With a tire rotation no tire is remove from the wheel, just rebalanced, so no tool...

1.0
I didn't like
  • Dishonest gallagher bassett as claims admin for costco
#1241142
Reply to reviews
Gallagher Bassett - The garbage truck hit my car.
Gallagher Bassett - The garbage truck hit my car.
Gallagher Bassett - The garbage truck hit my car.
Gallagher Bassett - The garbage truck hit my car.
I dropped my kid off at school and was on my way to take my 6 month old daughter to the doctor in Oakland,ca and was driving down the street to see the garbage truck was blocking the lane and cars were going around it, so I went around it also and while I was doing so...
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Company wrote 0 private or public responses to the review from Sep 26.
1.0
#1366397
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I got into a accident 3/08/18. A water tank company vehicle side me, with my daughter, and brother and the car. I am physically damage due to the car accident I can't do nothing the same. I went through lumbar spine surgery. They have been giving my lawyers the run...
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Company wrote 0 private or public responses to the review from Aug 14.
1.0
#1329093
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I have decided its time to get a lawyer. I will update you all and look for a class action lawsuit. The disrespect and lack of concern for anyone out of work is very unprofessional. The adjusters are awful, customer service is awful and everything else that is listed...
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Company wrote 0 private or public responses to the review from Jun 13.
Anonymous
Anonymous

Contact Marks and Harrison Attorney Mr Louis Snesil. He is awesome! Has helped me tremendously with them.

Anonymous
Anonymous

All the comments are true!

1.0
#1279493
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Gallagher Bassett - Claim unfairly dismissed

Tayla was rude from the start toke weeks to even work out anything ,i asked about seeing a shrink never happenef.she wouldnt return phone calls orvemail at all. Thennpalms me off to nice lady who just throws my claimout altogether straight away without even a confession. They dont care abot anyone was treated poorly from the get go
Company wrote 0 private or public responses to the review from Nov 23.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#1406213
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This place works for the DEVIL "SATAN HIMSELF " may God turn the hearts of these wicked people's minds. They are so rotten and evil! Somthing Needs to be done with these people! They claim 3 years later after 2 back surgeries, working for the st of CT with the...
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Company wrote 0 public responses to the review from Nov 06.
#1395208
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I first received a call from a rep who identified herself as "from Costco". That was a LIE. She was not "from Costco", she was a third party, employee of Gallagher Bassett Services, contracted by Costco to follow-up on incident reports. During phone call #1, the woman,...
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Company wrote 0 private or public responses to the review from Apr 03.
Anonymous
NYAdjuster426

Filing an injury report is filing a claim. As a third party administrator on behalf of Costco she wasn’t misleading when she said she was calling Fromm Costco. Your claim was ...

I didn't like
  • Bad customer service
#1225191
Reply to reviews

Contact Gallagher Bassett

Mailing Address:
Gallagher Bassett Services, Inc.
The Gallagher CentreTwo Pierce Place
Itasca, IL 60143-3141
USA
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Gallagher Bassett Products and Services

March 8th 2018, I was and a big car accident to were a big semi truck side swapped me. I put a complaint in August 14, 2018 because Gallagher Bassett had more than enough time to offer an settle. Because I put a complaint in Gallagher Bassett low balled me and only...
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Company wrote 0 private or public responses to the review from Sep 13.
1.0
#1354408
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