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Gallagher Bassett

Gallagher Bassett

www.gallagherbassett.com
What is your customer experience with Gallagher Bassett?

Gallagher Bassett Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Gallagher Bassett has a 1.1 star rating from 152 reviews, with 98% unfavorable feedback; consumers report slow processing, denied or delayed payments, poor communication, and complaints about reliability and billing practices while price level is viewed as high.

Positive Feedback

Few reviews note resolved claims after legal pressure; most praise comes from rare efficient adjuster interactions rather than consistent service.

Negative Feedback / Risk Areas

  • Frequent Gallagher Bassett customer complaints cite unreturned calls and extended claim delays.
  • Repeated reports of denied claims, alleged bad faith, and billing or payment errors.
  • Poor customer service, unresponsive adjusters, and inconsistent case management.

Key Takeaways for Future Customers

  • Read Gallagher Bassett reviews before filing a claim and consider legal advice early.
  • Document all interactions, follow up persistently, and monitor billing and payment status closely.
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Media from reviews

Gallagher Bassett - Injury at target fraudulent claims of my injury in the parking lot by
Gallagher Bassett - Class action suit neededGallagher Bassett - Natalie Saadeh review!!!!!Gallagher Bassett denied my claim with their client FedEx.Gallagher Bassett - SOCIOPATHS can't follow HEARING RESULTS that aren't in their favorGallagher Bassett - This company sucksGallagher Bassett - The worst workman compensation in the state of Connecticut
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injury compensation truck injuries claim nerve entrapment check response workers job
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Mary J Xqi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Complaint

I have had an ongoing claim. The insurance company accepted liability, but Gallagher Bassett has refused to pay my claim.

They have been prolonging it, asking me to send in proof of this and that.

When I provide them with the proof, they come up with something else, trying not to settle this claim. I'm not gonna let it go; I'm gonna keep fighting.

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Preferred solution: Deliver product or service ordered

User's recommendation: Get a good lawyer because these people don't care about you or what you went through

Beckie S Mcb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elkview, West Virginia

They had IME doctor falsify my exam report

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Dr. did IME. He was unaware of the fact that my daughter was sitting there recording my exam. Everything listed is what he falsified in the video. The video proves my claim of the doctor and Gallagher Bassett committing fraud. Gallagher Bassett is just dirty. In 30 days' time, I tried calling my adjuster 42 times and spoke with him 3 times; that is a 0.007% in answering my calls. If your employer uses Gallagher Bassett, run!!!

1. He said I rolled; I never said that I rolled my ankle.

2. He said that the records from the podiatrist were not available to him. The video clearly shows me giving him those records. He asked if he could copy them; I told him that he could keep them. (page 2)

3. He said that I told him that the great toe was healed and I had no complaints. The toe is still broken. The podiatrist and orthopedist both suspected nerve entrapment with the nerve being entrapped in the bone of my great toe. (page 3)

4. He did not do an ambulatory assessment. He never asked me to or had me walk without the boot. I did not heel-to-toe rise, and I did not do any squats. (pages 3 & 4).

5. He said that I stated that I had fairly active pre-existing ankle complaints. I did not. I have 2 reports, 1 from Summers County ARH and 1 from Orthopedic Center of the VAS, that I had no complaints about my ankle. On May 3rd and May 6th, there is medical documentation that I had absolutely no complaints about my ankle. (page 14)

6. He stated this was pre-existing. If that is his TRUE opinion, this should be on the break from 10/22/25.

7. He said he asked me if I had any other complaints, which would have been on my great toe and the nerve entrapment. Again, you will see that he did not say that to me.

8. In the video, he tells me that he believes me about what I am going through.

9. I told him that in the report from the podiatrist, I had the diagnosis of reflex sympathetic dystrophy.

10. He refused the reports for the nerve conduction study. Did Gallagher Bassett send them?

11. Dr. Nabet went as far as to say, 'I'll have to call to see what THEY NEED ME TO RECOMMEND.'

12. In the video, he said that he thought custom orthotics was a good idea.

Every time that I walk on the outside of my foot, more damage is being done. The great toe is not healed, and there is nerve entrapment. I hurt every day, and it gets worse on some days. Wearing a shoe is painful and uncomfortable. I can only walk and stand for a limited amount of time because of the pain and sometimes swelling. I

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Pros:
  • No pros and cons are to many to list
Cons:
  • Everything about their customer service

Preferred solution: THE MEDICAL TREATMENT I NEED AND AN APOLOGY.

User's recommendation: NOPE... RUN!!

2 comments
Guest

So sue the doctor for malpractice.

Guest

First, it is 7%, not .007%. Second, stop calling the doctor.

Third, a bit of unsolicited advice.

Your post reads as a deliberate attempt to create a false narrative to scam. You think you are so smart, but you check all the boxes the insurance/medical fields view as huge red flags.

View more comments (1)
BARBARA N Ikd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Injury at target fraudulent claims of my injury in the parking lot by

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Gallagher Bassett - Injury at target fraudulent claims of my injury in the parking lot by
Gallagher Bassett - Injury at target fraudulent claims of my injury in the... - Image 2

I am 73 years old, 71 when I slipped and fell on ice in the parking lot of Target in Monticello Mn, I was parked in the Handicapp parking area of Target and went in to make a return. During my exit from target store I slipped and fell on ice.

I was informed by target that I had to call Gallagher Bassett as they have total responsibility for the parking lot injury and compensation for the fall. It has been almost 3 years and I did not here from anyone at Gallagher Basset regarding my serious injury.

I recently called target to explain the situation that I was concerned about no correspondence from Gallagher Bassett regarding my injuries and hospitalization from the fall on ice totaling over 100,000 or more and they connected me to the subcontractor ( Pro V Lanscaping I learned It was determined by the company responsible for the lot that It was determined by the subcontractor that I faked my slip and fall. I was never informed of this nor have I been contacted by anyone regarding the incident of actions of Gallager Bassett Services or subcontractor DBA Pro V Landscaping.

I need help as I feel I am getting the shaft because no one wants to be responsible for my slip and fall on ice.

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3 comments
Guest

It seems like you are going out of your way to not obtain legal help. You are going to wait too long and lose.

Guest

No one is being responsible? You weren't responsible.

If it was so horrible why didn't you follow up? Looks bad for you.

And just because you fell in a parking lot doesn't mean your claim is valid. They had to be negligent and you have to be responsible for yourself.

Guest

Almost 3 years? Your incident date says January 2024. You need an attorney.

View more comments (2)
France Atm
map-marker Colorado Springs, Colorado

Its been over four years and still my claims havent settle because of sloppy work. I'm stilling waiting for a response from them on matters I disagree with.

The company needs to be honest in working with the client. The company needs to get the diagnosis of the client before denying the claim, it would save everyone time and money for them to do the right thing.

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User's recommendation: If claims are denied have your day in court and let the ALJ decide your claims.

Anonymous
map-marker Camden, New Jersey

Awful company

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Will leave you tortured in a hospital against your will, with no one to contact to get you out. Will ignore your phone calls, voicemails, and will do anything they can to *** you off by any means necessary.

Theyll even deny a paralyzed man a wheelchair.

Absolutely disgusting service, no compassion, and even worse people. Good luck, youre gonna need it.

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User's recommendation: This was for workers comp. I feel bad for any poor soul like me who has the displeasure of dealing with them.

Anonymous
map-marker Mount Pleasant, South Carolina

Class action suit needed

Gallagher Bassett - Class action suit needed

I was involved in an accident with a fed es truck 9 weeks ago. My car was brand new the day before with 163 miles on it.

The divers manager pulled dash cam video on scene and admitted fault. My husband and I were both injured on scene. He was transported to the hospital and needs surgery on his neck. The GB adjusters have been impossible to reach and when I do get them on teh phone they blatantly lie.

I stil have no car, I have lost significant income and traction with a new business and we are in financial ruin now. maxed out CCs. My husband needs surgery at over 100k and the doctors wont sign off until GB does. this company is disgusting and somethings needs to be done about it.

I dont want the car repaired and return as now it has an accident on the title and it was only a few hours old. Time to sue I am afraid!

PS. I own a cleaning company so not a wealthy person

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User's recommendation: Hire a lawyer immediately

1 comment
Guest

Did you turn it in to your insurance then?

BARBARA N Ikd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disrespectful, uncaring, disconcerned,

Have compassion from elderly injuries and their loss of life and enjoyment of life from carelessness of injuries from large companies and there greedyness.

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User's recommendation: Before using Gallagher Basset read articles and negativity of co reviews

Nicole Rpi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancelled Compensation Check

I got injured at my job due to neglect of equipment and safety standards. Hospital's main walk in cooler has broken over and over.

They would temporarily fix it all the time until it finally couldn't be fixed. So they had a refrigerated US Foods truck park at the back loading dock. Staff hauled all the food that was in main walk into the truck. Staff stocked juice cases that weigh 28lbs each on the back wall of truck all the way to the top of the trucks roof.

The truck was parked on a pitch so when I and another staff member went to get some juice cases they fell on top of my head and neck causing injury to my head and neck. My job made me file a stars report. I was pulled out of work due to my injuries. Gallagher Bassett has delayed testing even tried to bribe me saying if I allowed the registered nurse that was required by law to come to my appts that she would get my MRI approved.

That's when I contacted a lawyer to help me. Now I'm dealing with them giving me a bad check. I am going to contact nys compensation board , news , my congressman and BBB. I have read so many reviews on this terrible third party company and I don't understand why they are still operating.

I didn't ask to be hurt.. and not only do I feel victimized by this company I still have to deal with my injuries.

They need to be shut down. Anyone that deals with this awful company I'd advise you to get a lawyer and contact the board , news, congressman and attorney general.

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Cons:
  • Bribe and delay

Preferred solution: Reissued check , prescription reimbursement, ambulance reimbursement and reimbursement for damaged eyeglasses etc.

User's recommendation: Get a lawyer

Anonymous
map-marker Doylestown, Pennsylvania

Evil workers Comp adjusters.

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This business seems to be trained to give you the hardest time in your life. They seem to be experts on it.

- They intentionally misspell names, talk fast and mumbling words, then they are ready to turn any genuine concerns of yours against you or they just won't hear it. Anything that sounds like you're a victim of exploitation they will not listen, they get aggressive and say, "I don't want to argue about it, if you continue, I will end the call". Then they hang up and will give a hard time. So, this business is totally against workers.

- So getting physically hurt by your boss will make it worse if you try reporting to workers comp. To my experience, they are living ***

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User's recommendation: Beware when you talk to them. They want to deny your or suffer the consequences.case

1 comment
Guest

What a poorly written review/complaint. It offers no specifics to your issue.

What you asked for/expected. What they failed to do.

Specifically. Your posting offers no red flags for consumers or details for the company to address.

Reham Ulr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Two years since I was slammed into by Fed Ex Ground truck

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Updated by user Jan 27, 2025

Gallahger Bassett's representative has told me many things Medicare, my insurer has told them. Medicare claims they have never been contacted by anyone from Gallagher Bassett...the gaslighting goes on! They are forcing me to sue!

Original review Jan 11, 2025

I have been delayed, denied, gaslighted and flat out lied to. They keep requesting the same paperwork repeatedly.

Now they want me to sign that they represent me.

Keep in mind they have been abusive and work for the at fault party and now they want me to say they work for me! Unconscionable!!

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User's recommendation: Pray you NEVER have to be pitted against them!

Karma Tmc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Natalie Saadeh review!!!!!

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Gallagher Bassett - Natalie Saadeh review!!!!!

This review is for Natalie Saadeh in Miami, FL. DO NOT DO BUSINESS WITH THIS HOMEWRECKER!!!

This woman, with calculated intent, exploited her position of influence to manipulate and deceive my husband, orchestrating a deliberate scheme to further her own interests. Through cunning and subterfuge, she engineered an affair, employing any means necessary to achieve her desired outcome, causing harm and betrayal to our relationship and family. Gallagher Bassett needs to do better. It is crucial to thoroughly vet and screen employees to prevent individuals with questionable morals and intentions from infiltrating your organization.

A single unscrupulous individual can tarnish your reputation and cause irreparable harm. Conduct thorough background checks, assess character, and prioritize integrity to protect your business and reputation.

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User's recommendation: Warning: this company's employees have demonstrated a willingness to harm others to advance their own interests. Proceed with extreme caution, as their actions may be ruthless and destructive. Protect yourself and your well-being by being aware of their tactics and prioritizing your own safety.

2 comments
Guest

Your husband sort of has some of the blame here too.

Guest

They hire mentally ill, divorced men/women, with no skills. Inept with an ax to grind and they are reckless, gaslighting, abusive people.

I had (1) normalish adjuster, but she got fired because of “daring to be human.” Evil, vindictive awful. GB I was cut off because my receipt want in PDF form when I submitted it.

Turns out the adjuster did not know how to do that so she was trying to make me do her job. Her supervisor called me and spilled the beans.

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Anonymous
map-marker District Heights, Maryland

Horrible Company who ruins people’s lives while their injured

GoI hope everyone who works for this company burns in *** on the highest temperature. They will do everything in their power to either not pay you or pay you late as possible.

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User's recommendation: Good luck

Zophia Gri

Playing "God" with benefits at Christmas

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Updated by user Jan 23, 2025

This is a long drawn out ordeal. I can't wait to get back to work.

Original review Dec 23, 2024

.They do not communicate effectively with each other and abruptly stop benefits with no notice at Christmas. Hard to reach anyone who is concerned! Terrible people...

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User's recommendation: Do your own paperwork and stay on top of appointments

Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Exposed: Types of Insurance Scams and Fails

The insurance fraud: What is insurance fraud? What are the worst cases? How insurance fraud is discovered? How to protect yourself from an insurance scam? In this video, Charles R. Gallagher, an attorney, exposes the most common insurance fraud examples.

Read full article
Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Michael R Uyr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Adjuster doesn’t reply

The adjuster assigned to me was a zero from the first day. Mark Flynn is by far the absolute most unprofessional person I have had the pleasure of dealing with.

Lack of communication or response to email, messages to allowing my compensation checks lapse for 4 weeks. His unprofessional behavior has led to unnecessary stress and torment. Being out of work with an injury is enough stress as it is. His feeble excuses are inexcusable.

We as workers pay his salary through working for our companies and being pushed aside as a ball on a pool table aired his inability to perform his task as my companies representative for Workmans Comp. If this gentleman was receiving a weekly pay check from me as his employer and I received such information about him he would have lost his job .

The behavior displayed by Mark Flynn has left a terrible impression on myself and family. Through the entire length of my time out of work dealing with him I have felt there was an alternative plan on his behalf.

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User's recommendation: I have zero faith in Gallagher Bassist for representing any human for any instance.

Rootsgal B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker East Hartford, Connecticut

SOCIOPATHS can't follow HEARING RESULTS that aren't in their favor

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Gallagher Bassett - SOCIOPATHS can't follow HEARING RESULTS that aren't in their favor

I complied with a 6th RME and that doctor FOUND IN MY FAVOR TOO.

I was told to report to an attorney in the CT AG'S office once they saw LORI STANISKI was really harassing me to take a DRUG SCREENING while in a LEGAL MEDICAL MJ program they have to REIMBURSE ME FOR and LORI does not like this. SHE HAS NO clue about it and she thinks she is in an insurance-land-COUP.

ADL JUDGE OSLENA, said NO MORE HEARINGS in March 2024, after 5 years of getting and refusing to comply with DRUG SCREENINGS because claimants with ATTORNEYS did not have to and the CT LABOR DEPT has a law, that states STATE EMPLOYEES are EXEMPT.

(see below)

They cannot comply with a RULING because I am pro- se'.

They can go #FAFO because if I need to speak with that ALJ it will be over the phone.

The ALJ before her said I "do not have to come in again," Do you see how LORI STANISKI refuses to listen to rulings and thinks somehow the 50th time it will happen. GFO.

SHE IS MENTALLY ILL and is the cause of claimants doxing her

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Preferred solution: reinstate my medication because NO Administrative law judge approved her cutting me off.

Spring C Pzl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Allen, Texas

Illegal operations.

This company should be forced to leave the industry. The company engages in illegal behavior and is a corrupt organization.

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Loss:
$40000
Cons:
  • Bid rigging
  • Illegal
  • Incompetent

Preferred solution: The company to leave the industry.

User's recommendation: Stay away from this company at all costs.

About

Related Companies

Gallagher Bassett UK

Summary

Gallagher Bassett Services, Inc. is a risk management company. The company was founded in 1962. At the present time, Gallagher Bassett Services is one of the top companies in the industry. Gallagher Bassett is a diversified property third party administrator. The company helps its customers to reduce risk possibilities and cut costs that can go with them. Gallagher Bassett Services develops different risk management services such as risk management programs, claims management, information management, risk control consulting, medical cost containment and other related services.

Gallagher Bassett Services has numerous offices all over the world.

Gallagher Bassett reviews and complaints

Gallagher Bassett is ranked 469 out of 2346 in Insurance category

Area Served

Australia

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