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Pissed Consumer Interviews ?

Oakland, CA- As a licensed PI and ex-cop, I often play the role of Public Advocate for those not equipped to fend for themselves. That being said, I called Katie Lane, a Claims Rep for Gallagher Bassett Services today and advised her that I was calling on behalf of an insured female, Disabled on the Job. SHE STARTED SCREAMING AT ONCE! With no precursor or warning, this Gallagher Bassett Services executive began spewing venom at such a rate that had I been standing next to her, she would have spat on me. I tried to get a word in as we have documentation that a Physical Therapy prescription was sent to Gallagher Bassett Services and Ms. Lane on March 4, 2017, she wouldn't listen. Today is April 25th. Countless calls to Ms. Lane were made and never returned. Her answer, for not responding in six weeks was, "I'm busy" "DON'T CALL ME MAM" With Ms. Lane hollering for naught, I said, "Lady, calm down." SHE said, "Don't call me lady." So I said, "Mam, could you please," She then screamed, "Don't Call Me Mam." This is a 12 year employee of Gallagher Bassett Services who when I asked for her Supervisor's number, she said, "Here it is, the dial tone, ha-ha" and hung up. GALLAGHER BASSETT STINKS & KATIE LANE IS EVIL! As a Licensed PI, I am well acquainted with the horrible, truculent and out right evil people that are in the insurance business. But in my 4 decades, Ms. Katie Lane of Gallagher Bassett Services is the worst human being I have ever had contact with in a "Customer Relations" role. I will be filing the appropriate paperwork with the California Dept. of Insurance and the Attorney General's office will be made aware as I believe there is a possibility that there are tens, if not 100's of victims of Katie Lane's inhuman practices. KATIE LANE FOLLOWS GALLAGHER BASSETT PROTOCOL? I do not believe this is a lone, isolated incident. The Dept. of Insurance and Gallagher Bassett Services should reopen every case Ms. Lane has adjusted and see if she how many lives she, as an employee of Gallagher Bassett Services, has ruined or impacted negatively. In closing, it is my hope that you never, ever have to deal with a woman with such an evil and demeaning personality. TWITTER PARODY PAGE ON SEE U NEXT TUESDAY KATIE! https://twitter.com/KatieLaneGWS Pedro Fernandez Note: Mr. Fernandez is an award winning journalist, former San Francisco Policeman, licensed CA P. I. and hosts seven hours of talk radio heard around the world on IHeart, Sportsbyline, Sirius XM, ITunes, TuneIn, Stitcher, AFN Radio and other smaller distributors. He can be reached at aaadinv@gmail.com
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Gallagher Bassett - Work comp low life ***

Wasn't sent to a doctor for several weeks after accident. Still not fixed 5 years later. Got lawyer, useless. like he works for them. Deal with arm everyday, every comp *** employee should be locked up.
Company wrote 0 public responses to the review from Nov 28.
#1409531
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Gallagher Bassett - Claim unfairly dismissed

Tayla was rude from the start toke weeks to even work out anything ,i asked about seeing a shrink never happenef.she wouldnt return phone calls orvemail at all. Thennpalms me off to nice lady who just throws my claimout altogether straight away without even a confession. They dont care abot anyone was treated poorly from the get go
Company wrote 0 private or public responses to the review from Nov 23.
1.0
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#1406213
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Gallagher Bassett - Out for the employer not thevemployee dont care at wll

Went tayla handled my case shed avoid me not even answr my elmais at all.then she palmed my case off to some rude cow who did noting was rude and threw my claim straight.they dont care about the damage caused to.you at all . Totally on the employer side right from the start. They only ever investergted the house places side of events.
Company wrote 0 private or public responses to the review from Nov 23.
1.0
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#1406209
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I have never seen an insurance company be so uncommitted to the employee of a company they insure. Head injury claims are given to inexperienced adjusters that handle like a simple laceration claim. No concern for the injured worker and medical needs. From my stand...
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Company wrote 0 private or public responses to the review from Nov 14.
#1400247
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Gallagher Bassett - Claims

They settle claims and said money would be here 5 to 7 days .Day 8 still no checks truck still sitting.And my insurance person helpibg Terrice James is very disrespectful and I asked him to speak with his boss and they hung up the phone on me.
Company wrote 0 public responses to the review from Nov 13.
1.0
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Customer service
#1399707
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She immediately started talking down to me. She was very rude and did not like it when I matched her attitude. You do not get to talk to me like that. She hung up on me and then sent me an email saying if I do not wish to participate in the investigation that she will...
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Company wrote 0 private or public responses to the review from Nov 07.
#1395640
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This place works for the DEVIL "SATAN HIMSELF " may God turn the hearts of these wicked people's minds. They are so rotten and evil! Somthing Needs to be done with these people! They claim 3 years later after 2 back surgeries, working for the st of CT with the...
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Company wrote 0 public responses to the review from Nov 06.
#1395208
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This place works for the DEVIL "SATAN HIMSELF " may God turn the hearts of these wicked people's minds. They are so rotten and evil! Somthing Needs to be done with these people! They claim 3 years later after 2 back surgeries, working for the st of CT with the...
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Company wrote 0 public responses to the review from Nov 06.
#1395206
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Gallagher Bassett - A very unprofessional company.

They never anwser or return calls. Horrible, very rude, very unprofessional...basically call you a liar, deny claims wich is illegal for them to do.
Company wrote 0 public responses to the review from Nov 04.
#1394076
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I've been dealing with these issues since January. Calls went unanswered when I did speak with someone they gave me the run around, my surgery was delayed, my physical therapy was delayed & I set up cold shoulder due to the lack of treatment in a timely manner. Medical...
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Company wrote 0 public responses to the review from Nov 01.
#1392596
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