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Pissed Consumer Interviews ?

Oakland, CA- As a licensed PI and ex-cop, I often play the role of Public Advocate for those not equipped to fend for themselves. That being said, I called Katie Lane, a Claims Rep for Gallagher Bassett Services today and advised her that I was calling on behalf of an insured female, Disabled on the Job. SHE STARTED SCREAMING AT ONCE! With no precursor or warning, this Gallagher Bassett Services executive began spewing venom at such a rate that had I been standing next to her, she would have spat on me. I tried to get a word in as we have documentation that a Physical Therapy prescription was sent to Gallagher Bassett Services and Ms. Lane on March 4, 2017, she wouldn't listen. Today is April 25th. Countless calls to Ms. Lane were made and never returned. Her answer, for not responding in six weeks was, "I'm busy" "DON'T CALL ME MAM" With Ms. Lane hollering for naught, I said, "Lady, calm down." SHE said, "Don't call me lady." So I said, "Mam, could you please," She then screamed, "Don't Call Me Mam." This is a 12 year employee of Gallagher Bassett Services who when I asked for her Supervisor's number, she said, "Here it is, the dial tone, ha-ha" and hung up. GALLAGHER BASSETT STINKS & KATIE LANE IS EVIL! As a Licensed PI, I am well acquainted with the horrible, truculent and out right evil people that are in the insurance business. But in my 4 decades, Ms. Katie Lane of Gallagher Bassett Services is the worst human being I have ever had contact with in a "Customer Relations" role. I will be filing the appropriate paperwork with the California Dept. of Insurance and the Attorney General's office will be made aware as I believe there is a possibility that there are tens, if not 100's of victims of Katie Lane's inhuman practices. KATIE LANE FOLLOWS GALLAGHER BASSETT PROTOCOL? I do not believe this is a lone, isolated incident. The Dept. of Insurance and Gallagher Bassett Services should reopen every case Ms. Lane has adjusted and see if she how many lives she, as an employee of Gallagher Bassett Services, has ruined or impacted negatively. In closing, it is my hope that you never, ever have to deal with a woman with such an evil and demeaning personality. TWITTER PARODY PAGE ON SEE U NEXT TUESDAY KATIE! https://twitter.com/KatieLaneGWS Pedro Fernandez Note: Mr. Fernandez is an award winning journalist, former San Francisco Policeman, licensed CA P. I. and hosts seven hours of talk radio heard around the world on IHeart, Sportsbyline, Sirius XM, ITunes, TuneIn, Stitcher, AFN Radio and other smaller distributors. He can be reached at aaadinv@gmail.com
Most Helpful
73 comments
1.0
Details
Gallagher and Bassett continues to manipulate doctors, impairment review people and, most importantly, injured employees. Their techniques are preposterous, from taking their sweet {{Redacted}} time to having you sent to their puppets who support them and could give...
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Anonymous
#1708970

If your at this cite.. you have no work comp claim. Your employer told Gallagher Bassett not to pay. Get on state disability NOW. The are not paying..they are building houses ...

Author
Location
Carrollton, Texas
Reason of review
Bad quality
Review #1223425 is a subjective opinion of poster.
0 comments

Gallagher Bassett in Schaumburg, Illinois - Terrible company.

1.0
Details
It appears that the Gallagher tactic is to wear you down so they don’t have to pay. I dealt with Melanie who made me feel like an animal begging for help. She took forever to even call me back and still I didn’t get help. This is a terrible company to deal with.
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Author
Location
Schaumburg, Illinois
Review #1594247 is a subjective opinion of poster.
0 comments

Gallagher Bassett - Roxanne Fernandez bad service

1.0
Details
Gallagher Bassett - Roxanne Fernandez bad service
Roxanne Fernandez has my claim wont answer phone wont return messages this case been going on almost 1yr bad service
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Author
Cons
  • Customer service
Reason of review
Bad quality
Review #1591499 is a subjective opinion of poster.
0 comments

Gallagher Bassett - 1.1 Rating! Not Surprised.

1.0
Details
This company is really sad. Mostly operates as a 3rd party. They twist things and have people call the Doctor when you are unaware even after he said surgery. They postponed it, saying they needed to talk to the Doctor, but denied me before talking to him! They did not even follow their own Doctors suggestion. They will not address my back injury. They hope that the hurt person does not have enough money to fight. Its funny when we do.
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Author
Pros
  • Nightmare
Cons
  • Whole experience
  • Lies and disrespecting my family based on your adjustors lies
Reason of review
They openly lie.
Loss
$25
Preferred solution
Let the company propose a solution
Review #1589181 is a subjective opinion of poster.
0 comments

Gallagher Bassett - Had a rotator injury, had surgery.

Had surgery. Adjuster at Gallagher Bassett does not answer phone call. I loose my car while out of work. And I am about to get evicted. All I need is for Yvette Phillips to respond to a correspondence that my lawyer send to her. This is going on since may. This as cause me do much stress and depression. I am about at the end of my rope.
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Author
Pros
  • Nightmare
Cons
  • Lack of communication
Reason of review
Poor customer service
Loss
$13000
Preferred solution
Let the company propose a solution
Review #1584018 is a subjective opinion of poster.
2 comments
1.3
Details
GALLAGHER BASSETT IS REQUIRED to return phone calls if you do not have counsel, in 72 hours. They NEVER call back at all. I even called BARRY, who is Julia Coco's boss in the EAST HARTFORD, CT branch on 66 Hartland Street. 15 calls, 2 emails that were blocked and (2)...
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Rootsgal
#1716469

Here is a new added DELUSUON of GALLAGHER BASSETT. The CONNECTICUT SUPREME COURT has ruled that: The Compensation Review Board (CRB) in Connecticut found medical marijuana to ...

Author
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Authorize the ankle surgery, reimburse for mileage and medical marijuana STATE PROGRAM.
Review #1568623 is a subjective opinion of poster.
0 comments

Gallagher Bassett - Bad people

1.0
Details
Been fighting since 2011 from wifes eye damage at Payson care center in Arizona these people suck don't know how they sleep at night .
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Author
Reason of review
Bad quality
Loss
$999999
Review #1567058 is a subjective opinion of poster.
0 comments

Gallagher Bassett - Worst company ever

1.0
Details
Broke foot made me wait 21 day for cast that turn out to be a lesfrank break had surgery mad me wait 6 months for checks will not return calls from adjuster
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Author
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1565307 is a subjective opinion of poster.
0 comments

Gallagher Bassett - Why is my Claim being denied?

On 06/26/00 I injured my left knee at work for Zurich Insurance. For 19 years my claim has been paid. Today I was told my Claim has been denied. I am having surgery on 06/21/19 for a Total Knee Replacement. What is going on? Someone needs to contact me @ 412-247-1820. If this is not resolved, I will be seeking the services of an attorney. My Claim # 005380-000053-wc-01.
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Author
Reason of review
Poor customer service
Review #1561244 is a subjective opinion of poster.
0 comments

Gallagher Bassett - Get a lawyer from day one

Gallagher Bassett is not a WC you want to deal with. They have lied several times and delay treatment. I finally dot attorneys after over a year of thinking surely they will get this medical issue fixed. They were caught several times lying. They email you you have an appointment or prescription to pick up and the pharmacy , physical therapist, or doctor hasn’t even been notified. GET A LAWYER IMMEDIATELY THIS GALLAGHER BASSETT WILL CHEAT YOU OUT OF CARE . They don’t care and are very, very immoral, rude , and disgusting.
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Author
Review #1560812 is a subjective opinion of poster.

Contact Gallagher Bassett Customer Service

Mailing Address:
Gallagher Bassett Services, Inc.
The Gallagher CentreTwo Pierce Place
Itasca, IL 60143-3141
USA
All Gallagher Bassett Contacts

Gallagher Bassett Products and Services Reviews

0 comments

Gallagher Bassett - Terrible Service.... fraud

Regardless of what happened, this company should be investigated...Obvious lack of empathy...."screwed up" my comp. checks....missed payments, my doctor had nightmares trying to contact them...Get a Lawyer! This agency is incredibly dysfunctional...
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Author
Review #1547577 is a subjective opinion of poster.