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Pissed Consumer Interviews ?

Oakland, CA- As a licensed PI and ex-cop, I often play the role of Public Advocate for those not equipped to fend for themselves. That being said, I called Katie Lane, a Claims Rep for Gallagher Bassett Services today and advised her that I was calling on behalf of an insured female, Disabled on the Job. SHE STARTED SCREAMING AT ONCE! With no precursor or warning, this Gallagher Bassett Services executive began spewing venom at such a rate that had I been standing next to her, she would have spat on me. I tried to get a word in as we have documentation that a Physical Therapy prescription was sent to Gallagher Bassett Services and Ms. Lane on March 4, 2017, she wouldn't listen. Today is April 25th. Countless calls to Ms. Lane were made and never returned. Her answer, for not responding in six weeks was, "I'm busy" "DON'T CALL ME MAM" With Ms. Lane hollering for naught, I said, "Lady, calm down." SHE said, "Don't call me lady." So I said, "Mam, could you please," She then screamed, "Don't Call Me Mam." This is a 12 year employee of Gallagher Bassett Services who when I asked for her Supervisor's number, she said, "Here it is, the dial tone, ha-ha" and hung up. GALLAGHER BASSETT STINKS & KATIE LANE IS EVIL! As a Licensed PI, I am well acquainted with the horrible, truculent and out right evil people that are in the insurance business. But in my 4 decades, Ms. Katie Lane of Gallagher Bassett Services is the worst human being I have ever had contact with in a "Customer Relations" role. I will be filing the appropriate paperwork with the California Dept. of Insurance and the Attorney General's office will be made aware as I believe there is a possibility that there are tens, if not 100's of victims of Katie Lane's inhuman practices. KATIE LANE FOLLOWS GALLAGHER BASSETT PROTOCOL? I do not believe this is a lone, isolated incident. The Dept. of Insurance and Gallagher Bassett Services should reopen every case Ms. Lane has adjusted and see if she how many lives she, as an employee of Gallagher Bassett Services, has ruined or impacted negatively. In closing, it is my hope that you never, ever have to deal with a woman with such an evil and demeaning personality. TWITTER PARODY PAGE ON SEE U NEXT TUESDAY KATIE! https://twitter.com/KatieLaneGWS Pedro Fernandez Note: Mr. Fernandez is an award winning journalist, former San Francisco Policeman, licensed CA P. I. and hosts seven hours of talk radio heard around the world on IHeart, Sportsbyline, Sirius XM, ITunes, TuneIn, Stitcher, AFN Radio and other smaller distributors. He can be reached at aaadinv@gmail.com
I have never seen an insurance company be so uncommitted to the employee of a company they insure. Head injury claims are given to inexperienced adjusters that handle like a simple laceration claim. No concern for the injured worker and medical needs. From my stand...
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#1400247
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Gallagher Bassett - Claims

They settle claims and said money would be here 5 to 7 days .Day 8 still no checks truck still sitting.And my insurance person helpibg Terrice James is very disrespectful and I asked him to speak with his boss and they hung up the phone on me.
1.0
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Customer service
#1399707
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She immediately started talking down to me. She was very rude and did not like it when I matched her attitude. You do not get to talk to me like that. She hung up on me and then sent me an email saying if I do not wish to participate in the investigation that she will...
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#1395640
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This place works for the DEVIL "SATAN HIMSELF " may God turn the hearts of these wicked people's minds. They are so rotten and evil! Somthing Needs to be done with these people! They claim 3 years later after 2 back surgeries, working for the st of CT with the...
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#1395208
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This place works for the DEVIL "SATAN HIMSELF " may God turn the hearts of these wicked people's minds. They are so rotten and evil! Somthing Needs to be done with these people! They claim 3 years later after 2 back surgeries, working for the st of CT with the...
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#1395206
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Gallagher Bassett - A very unprofessional company.

They never anwser or return calls. Horrible, very rude, very unprofessional...basically call you a liar, deny claims wich is illegal for them to do.
#1394076
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I've been dealing with these issues since January. Calls went unanswered when I did speak with someone they gave me the run around, my surgery was delayed, my physical therapy was delayed & I set up cold shoulder due to the lack of treatment in a timely manner. Medical...
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#1392596
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Angry I've been dealing with these issues since January. Calls went unanswered when I did speak with someone they gave me the run around, my surgery was delayed, my physical therapy was delayed & I set up cold shoulder due to the lack of treatment in a timely manner....
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#1392591
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Gallagher Bassett - Forced back to work to soon

Elena Rojas from seltzer forced me to track middle school while she n copious amounts of pain killers so much Gallagher basset sent a driver for me to and from work
1.0
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#1390182
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Was injured at work this year, had GB assigned. I am one to do research on companies and when I first saw the HORRIBLE reviews, I was not very excited to deal with them but would give them the benefit of the doubt. These people are WORSE then any of the reviews even...
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1.0
#1387917
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