Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

Oakland, CA- As a licensed PI and ex-cop, I often play the role of Public Advocate for those not equipped to fend for themselves. That being said, I called Katie Lane, a Claims Rep for Gallagher Bassett Services today and advised her that I was calling on behalf of an insured female, Disabled on the Job. SHE STARTED SCREAMING AT ONCE! With no precursor or warning, this Gallagher Bassett Services executive began spewing venom at such a rate that had I been standing next to her, she would have spat on me. I tried to get a word in as we have documentation that a Physical Therapy prescription was sent to Gallagher Bassett Services and Ms. Lane on March 4, 2017, she wouldn't listen. Today is April 25th. Countless calls to Ms. Lane were made and never returned. Her answer, for not responding in six weeks was, "I'm busy" "DON'T CALL ME MAM" With Ms. Lane hollering for naught, I said, "Lady, calm down." SHE said, "Don't call me lady." So I said, "Mam, could you please," She then screamed, "Don't Call Me Mam." This is a 12 year employee of Gallagher Bassett Services who when I asked for her Supervisor's number, she said, "Here it is, the dial tone, ha-ha" and hung up. GALLAGHER BASSETT STINKS & KATIE LANE IS EVIL! As a Licensed PI, I am well acquainted with the horrible, truculent and out right evil people that are in the insurance business. But in my 4 decades, Ms. Katie Lane of Gallagher Bassett Services is the worst human being I have ever had contact with in a "Customer Relations" role. I will be filing the appropriate paperwork with the California Dept. of Insurance and the Attorney General's office will be made aware as I believe there is a possibility that there are tens, if not 100's of victims of Katie Lane's inhuman practices. KATIE LANE FOLLOWS GALLAGHER BASSETT PROTOCOL? I do not believe this is a lone, isolated incident. The Dept. of Insurance and Gallagher Bassett Services should reopen every case Ms. Lane has adjusted and see if she how many lives she, as an employee of Gallagher Bassett Services, has ruined or impacted negatively. In closing, it is my hope that you never, ever have to deal with a woman with such an evil and demeaning personality. TWITTER PARODY PAGE ON SEE U NEXT TUESDAY KATIE! https://twitter.com/KatieLaneGWS Pedro Fernandez Note: Mr. Fernandez is an award winning journalist, former San Francisco Policeman, licensed CA P. I. and hosts seven hours of talk radio heard around the world on IHeart, Sportsbyline, Sirius XM, ITunes, TuneIn, Stitcher, AFN Radio and other smaller distributors. He can be reached at aaadinv@gmail.com
Most Helpful
1.0
Details
Gallagher and Bassett continues to manipulate doctors, impairment review people and, most importantly, injured employees. Their techniques are preposterous, from taking their sweet {{Redacted}} time to having you sent to their puppets who support them and could give...
View full review
75 comments
Anonymous
#1729917

I'm with you! have you started this Class Action Lawsuit? if not I am most definitely ready to take all of the individuals that left a comment here and have them send me a DEM...

Review
#1223425 Review #1223425 is a subjective opinion of poster.
Reason of review
Bad quality

Gallagher Bassett - Blood test?

1.0
Details
I believe i am in the right spot. First off i never got any money from your company. My workmanns comp claim with monthly checks 17 years ago. My doctor called and said you wanted me to get a blood test when you havent paid any of my meds since oct 2017. I am a few months away from retirement , i will be 65. I am disabled and wish not to be bothered by you again! I will call tomorrow. Like i said i will call my Doctor tomorrow and call your company to stop bothering me or i will involve my attorney in this matter! Good Day.
View full review
Review
#1621108 Review #1621108 is a subjective opinion of poster.
1.0
Details
I am appalled with the way my case is being handled. It has not been resolved in over a year. What’s worse, I’m shuffled from person to person with zero help or concern During the past year, I have been assigned three separate agents Not one has ever contacted me...
View full review
Review
#1620555 Review #1620555 is a subjective opinion of poster.
Cons
  • Lack of communication
  • Blatant disregard of facts
Thanking you, and I have read the terms of conditions. From that, I understand that I am unable to take action against the respondents my claim took nearly three years and investigated a further three years exposing the actions implemented. The terms of service are...
View full review
Review
#1617586 Review #1617586 is a subjective opinion of poster.

Gallagher Bassett - Down write nasty

1.0
Details
Been fighting them since 2011 with wifes un paid compensation worked at payson care center and was spit in the eye by a resident and tooktill 2018 to get eye operation for corena transplant and won’t pay back pay from 2011 they suck rude people very un professional
View full review
Review
#1614336 Review #1614336 is a subjective opinion of poster.
1.0
Details
UNETHICAL, UNPROFESSIONAL, SABOTAGING PRACTICES OF GALLAGHER BASSETT SERVICES INC MUST BE STOPPED ASAP. THE BOLD FACE LIES, TTD BENEFITS TERMINATED WITHOUT THE FACTS FOR 6.5 MONTHS AND RESUME ON THE DAY AND DATE OF MY SURGERY JUST TO TERMINATE THEM AGAINST UNDER FALSE...
View full review
2 comments
Anonymous
#1728045

Claim was denied without full diagnostic imaging and testing done. Claim manager was rude and unprofessional.

Review
#1611358 Review #1611358 is a subjective opinion of poster.
Pros
  • Nightmare
  • Terrable
Cons
  • Not making workers comp payments on time
  • Lack of compassion
  • Worse criminals
Reason of review
Problems with payment
Loss
$25187
Preferred solution
Let the company propose a solution
Tags
  • liars
  • frauds
  • Negligent claims administration
  • Medical Slander
1.0
Details
It appears that the Gallagher tactic is to wear you down so they don’t have to pay. I dealt with Melanie who made me feel like an animal begging for help. She took forever to even call me back and still I didn’t get help. This is a terrible company to deal with.
View full review
1 comment
Anonymous
#1727772

THIS IS A100% SERIOUS COMMENT AND COMMUNICATION DIRECTLY TO YOU. I'M READY TO FILE A CLASS ACTION LAWSUIT AGAINST GALLAGHER BASSETT SERVICES BUT I NEED YOUR SUPPORT! ARE YOU W...

Review
#1594247 Review #1594247 is a subjective opinion of poster.
1.0
Details
Gallagher Bassett - Roxanne Fernandez bad service
Roxanne Fernandez has my claim wont answer phone wont return messages this case been going on almost 1yr bad service
View full review
1 comment
Anonymous
#1727774

THIS IS A100% SERIOUS COMMENT AND COMMUNICATION DIRECTLY TO YOU. I'M READY TO FILE A CLASS ACTION LAWSUIT AGAINST GALLAGHER BASSETT SERVICES BUT I NEED YOUR SUPPORT! ARE YOU W...

Review
#1591499 Review #1591499 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Bad quality

Gallagher Bassett - 1.1 Rating! Not Surprised.

1.0
Details
This company is really sad. Mostly operates as a 3rd party. They twist things and have people call the Doctor when you are unaware even after he said surgery. They postponed it, saying they needed to talk to the Doctor, but denied me before talking to him! They did not even follow their own Doctors suggestion. They will not address my back injury. They hope that the hurt person does not have enough money to fight. Its funny when we do.
View full review
Review
#1589181 Review #1589181 is a subjective opinion of poster.
Pros
  • Nightmare
Cons
  • Whole experience
  • Lies and disrespecting my family based on your adjustors lies
Reason of review
They openly lie.
Loss
$25
Preferred solution
Let the company propose a solution
Tags
  • Unprofessional
  • Negligent claims administration
  • Bad Customer Services
Had surgery. Adjuster at Gallagher Bassett does not answer phone call. I loose my car while out of work. And I am about to get evicted. All I need is for Yvette Phillips to respond to a correspondence that my lawyer send to her. This is going on since may. This as...
View full review
2 comments
Anonymous
#1727776

THIS IS A100% SERIOUS COMMENT AND COMMUNICATION DIRECTLY TO YOU. I'M READY TO FILE A CLASS ACTION LAWSUIT AGAINST GALLAGHER BASSETT SERVICES BUT I NEED YOUR SUPPORT! ARE YOU W...

Review
#1584018 Review #1584018 is a subjective opinion of poster.
Pros
  • Nightmare
Cons
  • Lack of communication
Reason of review
Poor customer service
Loss
$13000
Preferred solution
Let the company propose a solution

Contact Gallagher Bassett Customer Service

Mailing Address:
Gallagher Bassett Services, Inc.
The Gallagher CentreTwo Pierce Place
Itasca, IL 60143-3141
USA
All Gallagher Bassett Contacts
1.3
Details
GALLAGHER BASSETT IS REQUIRED to return phone calls if you do not have counsel, in 72 hours. They NEVER call back at all. I even called BARRY, who is Julia Coco's boss in the EAST HARTFORD, CT branch on 66 Hartland Street. 15 calls, 2 emails that were blocked and (2)...
View full review
4 comments
Anonymous
#1727778

THIS IS A100% SERIOUS COMMENT AND COMMUNICATION DIRECTLY TO YOU. I'M READY TO FILE A CLASS ACTION LAWSUIT AGAINST GALLAGHER BASSETT SERVICES BUT I NEED YOUR SUPPORT! ARE YOU W...

Review
#1568623 Review #1568623 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Authorize the ankle surgery, reimburse for mileage and medical marijuana STATE PROGRAM.