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While working as a Motorcycle Mechanic I suffered an accident while on the job. I broke my leg and was covered by Gallagher Bassett Services through the company I worked for. I was in the hospital for 9 days, 4 days longer than I really should have because Gallagher Bassett would not respond to the hospital and they were unable to release me with the medical equipment needed. Finally, I was released and went home.

I called Gallagher Bassett regarding pay for missed work. They had very conveniently overlooked this so they sent me a check. Every check since then has always been late to where I have to call to remind them. Needless to say this has put me in a very bad financial situation with my debtors.

Every single one of my prescriptions has taken over three weeks to fill because Gallagher Bassett takes extra long to authorize them.

Just recently, I was cleared for Physical Therapy to begin walking. It has been a month now since the PT clinic has attempted to contact Gallagher Bassett. They have left message after message for 4 weeks. I had to contact Gallagher Bassett myself to see what the hold up was. I found out my adjuster Larry Lovato was no longer with the company. My new adjuster is Grace Baca. It appears that when Mr. Lovato left they forgot about me. They very conveniently misplaced all my documents and are now requiring that my health providers resend every document since my accident before they can authorize my PT.

I have never dealt with workers’ compensation prior but I can only hope it is not supposed to be this way.

Stay Away From Gallagher Bassett!

Location: El Paso, Texas

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Guest

yes they are rude . they do not return calls.

they do. ot care if you are in pain.

they will authorize in there time not yours. they are not nice they are rude

Bad Bad Bad company

Guest

I had to deal with Gallagher Bassett based out of Maryland heights, mo for a claim against a shoping cart damaging my car and the girl I delt with was rude to me when I just wanted questions answered I ve never beeen treated with so much dis respect I will def. be filing a complaint about this individual

Guest

Bad bad insurance company. Avoid dealing with claims.

Have you paid out of pocket and do all the works. And guess who gets pay? Those bad workers. I was charged for a car rental and take months to reimburse the expense.

Still, I haven't got my $ back. I called them and they said that the Gallagher is no longer handle my case cause the person who worked on this claim is no longer with them. That is BS, it's business and doesn't it Gallagher still exist? there has got to be someone taking this over.

And what about the Adjuster who was dealing with me all the time? If you are with this Insurance company and in the process of a claim, all I need to say is GOOOOOd luck...

Guest

Sometimes they fill my rx sometimes they dont, refuse to call anyone back, was denied medical care by a chiropractor on the MPN list for a HEAD injury because they could not get authorization, refuse to pay me for mileage and the list goes on, this company is in the "I dont give a ***" business and gets away with what ever they want with no punishement, I hope someone my adjuster falls on his head and is covered by G and B.....

KCannon C

I can't even get prescriptions filled - and I am sitting beside the nurse in the doctor's office when they are called in. The pharmacy tells me the dr did not call them in and when i argue, the pharmacy says it was denied by GB. maybe the pharmacy is getting some sort of cut, too????

Guest

I would be in on that. Injured my back in Oct 08.

Therapy cut off 4 times. Medications cut off 4 times.

I have an attorney but even he gets a the run around. We have taken them to the Commission several times and that gets movement.

Guest

I had the same prolems ,late checks and alots o prolems GB sould be shut down they are the worst

Guest

i have been dealing with these rude people for almost 2 years the insurance company sucks, they are very rude people i hope the dont get hurt

Guest

I injured my back on the job in 07, have had four(4)surgerys and have permanant nerv damage with never ending pain down my left leg, and have reached MMI an am now working with VOC REHAB as I cant return to the work I done before and looks like I wont work again anyways. Im sorry for all the problems your all haveing with Gallagher Bassett, as I read through what has been writen I cant beleave and maybe its not the same GB I have been working with for the last three(3) yrs.

I have had no problems, If I cant get them on the phone its cause thair not there to anwser the phone and I get a call back by noon the next day if not the same day I called.they never denied any thing the DR's wanted to do to me in fact in my last sergery they GB requisted a better more expensive form of stuff to promote bone growth.

Sorry for all your problems hope it gets better. (an no I dont work for GBS)

Guest

I have been wating on tables for 30 years and suffer from THORACIC OUTLET SYNDROME,DEEP VEIN THROMBOSIS its a very serious and painfull condition that has been proven to be an occupational disease cause by many years of the same repetitive movement I have had 2 surgerys and have been fighting GB for almost 2 years,I have a very good attorney-I have had 4 Drs including their own Independent Medical examiner all rule that my affliction is job related,I have had a Workers Compensation Judge Rule a Decision authorizing all surgeries and therapy and GB still has not paid me 1 penny! or have they paid any of the hospitals or Drs,they are defiant and guilty of non compliance,they ignored the WC Judges ruling and now my attorney is filling for an emergency hearing requesting that they pay as ordered and required and also be penalized for what they are attemping to do-They are the absolute worst-If you come up against them GET A LAWYER ! They should not be allowed to exist!

Guest

Great advise to "stay away" from GB.Unfortunately,the people who need this advise have no choice.GB is the choice of many employers because they are very good at what they do, which is keeping costs down for their clients. The injured workers are not their clients, so guess who loses.

Check your employers carrier, and if it's GB,do research and find a good comp lawyer now. Keep the number, and in case you have a workers comp injury, call them as soon as you get home from the hospital.

Better yet, make sure your dependants have all the legal info. Otherwise GB will do anything to avoid paying fair compensation.

Guest

Whoever handles my weekly checks just seems to mail them out whenever they feel like it. I am running out of everything at my house,utilities are getting ready to get cut off, and whoever handles my check is just sitting around with their fingers up their butt!!!!!

Guest

I have hurt my back in June 08 and I have been getting the run around from GB every time I have to get a prescription or need a medical procedure done. I even have an laywer but that does not seem to work either.

I have had two claims adjuster and now I have a nurse case manager. This company truly needs to be shut down!!!!!!

damon n Knx

if anyone is really seious about filing a lawsuit i'm in

the only way i get anything from my claims rep is to call and scream at her on the phone in a voice mail. she never answers her phone and rarely calls me back.

Guest

We live in NC. My husband was injured on the job in June.

Although we have only had slight delays in getting approval for treatments and meds, they misfigured his Average Weekly Wage, shorting his checks by over $50 per week. Considering that W/C pay is already only 2/3 your normal pay, and he is getting $55 less per week than he should, we are really struggling. We hired a very prominent NC attorney, and GB just IGNORES them.

The next step is filing with the Industrial Commission. By the way, we got my husbands pay records from his EMPLOYERS WEBSITE, sent the copies to GB and the adjuster, Gary Jones, Still hasn't corrected the issue.

Guest

I am currently under the same situation with Gallegher Bassett but my claim has been ongoing for 9-10 years with NO settlement in sight! Being subject to arbitration is a JOKE!

I also, suffered without medications and had $51,000.00 withheld by Natalie Beardsly, until another caseworker Dan Bernarek was assigned to me who cleared up these problems temporairly. He no longer works there! I am now in contact with the Secretary of Labor, the Honorable Hilda Solis.

Gallegher Bassett should be closed down due to it's employees tactics and policies; esp. Natalie Beardsly who should be fired for the abuse she has inflicted.

Guest

I live in TN, and on 10/11/08 I was at the Southland Greyhound Park in West Memphis, AR watching the dog races, (I have 2 retired Greyhounds), I was walking down the concrete stairs to get a better look at the dogs as they were coming out and all of a sudden I go flying and the next thing I know I'm laying on my back with my leg twisted behind me and my head on the concrete, I had no idea what happened until a witness pointed out, that the ceiling was leaking. I have been fighting with GB for a year now (I have an attorney) and they still will not pay my medical bills, they say that there is not enough proof to prove that the Greyhound Park was at fault!!

HELLO??!!! The ceiling is leaking? I would say that is their fault.

I hate to see that GB is such a scam, one week they say they are going to settle the next they want to talk to the witnesses again. I have 3 of them, if they don't settle soon, I am going to ask my attorney to start a court case!!!

Guest
reply icon Replying to comment of Guest-77379

I fell inside their buffet from a spilled liquid. I was told by the adjuster that they only have liability insurance and I have to prove they are at fault.

He also stated that his clients witness who is said to be an employee claimed" I lost my cane and that was the cause for my fall". I sustained strains to my back and leg currently I am in therapy.

I only want them to be fair in the handling of this claim. Not happy!

Guest

All bad news but since the Gallagher Basset Company is just a Insurance claim service company do I need to deal with them. My original claim is against the National Union Fire Company.

Whom out there can give me constructive advise?

Thanks

Guest

Number 10 ( unknown,must work for them) I was awarded Medical for life in my settlement. Yet every month it seems I have to go in circles trying to get approved for my meds at the Pharmacy , GB has got me nearly two months behinmd on my medication , Looks like I am going to have to call the Lawyer back , and go after them again ...

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