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No payment for treatment and no answer to calls or messages | Gallagher Bassett

1.2
Details
I have been unfortunate enough to be dealing with GB for 3 years. I’m that time I have had over 6 different case managers. Recently they have cocked up payments for treatment I have paid for upfront ( no providers want to do bulk bill because they don’t pay them either). I have spoken to case managers, accounts and tried to contact customer service to no avail. Now then don’t even answer the switchboard. I’ve tried at 8.30, 9, 9.30, 12.15 and 2.15 Sorry we are busy or we are closed please leave message and no one will bother to call you back. Then it cuts me off. How is this allowed to happen?
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Review
#1545921 Review #1545921 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
1.0
Details
It was resubmitted a couple of months ago, this time to Gallagher Bassett. I have been trying to find out what happened to the bill as the doctor has not heard back from them. The original adjuster no longer works for Gallagher Bassett and the Boyse Idaho branch does...
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2 comments
Joseph E
#1554548

THEY SUCK they need to back off and realize that we the people pay them so when we get injured that we can get help and fixed so we can go back to being productive members of society in stead they take our money and deny that there is an injury and fail to treat you so now I have to sit behind a desk instead of being able to work on what I love RV's I have been working on Motorhomes and Travel Trailers for over 35yr's and I loved my job not many people can say that but along comes Gallagher Bassett to deny I have a knee injury and refuses to give me the injections that will put me back on my feet my surgeon has requested time and time again for this authorization but thanks to having a *** ADJUSTER Anita Mc Daniels and her *** assistant Rhonda ??? I cant even get the money that is owed to me for going to these Dr's for the gas and mileage that I pay them for and get reimbursed for medications I have had to pay for so now the fight is on I have already talked to 2 news stations and they will be doing a story on the news for the no care of my needs so the fight is on and I will be BASHING EVERY WEBSITE I CAN FIND FOR THIS

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Review
#1335945 Review #1335945 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Poor customer service

Worst company ever | Gallagher Bassett

1.0
Details
Gallager bassett treats u like u r the one in the wrong and they are the victim. The nurse case manager Pamela Sans is very rude and unprofessional as well as the adjuster Christina Keller. They don't care about you or the situation u r placed in and have to adjust to. I can not believe how much my life has changed since my injury and still
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Review
#1099706 Review #1099706 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Poor customer service
1.0
Details
After my fall it took 2 weeks to be contacted.I missed the call, and it took me over a month and a half before I was able to get in contact with anyone. After leaving 3-4 voicemails a week for 6 weeks, it wasn't until I finally got into contact with customer support...
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Review
#1087839 Review #1087839 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Poor customer service
1.0
Details
GB is dodging me, they won't answer my calls whenever they do they can't answer my questions and they try to redirect me to another office or claim handler every time they do answer.THIS IS *** SOME PEOPLE ACTUALLY HAVE BILLS TO PAY UNLIKE THE FAT *** AT GB THAT SIT...
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1 comment
Anonymous
#1300040

I got hurt at movies they denied my claim I'm getting an attorney. Nasty attitude with senior manager with GB

Review
#1012719 Review #1012719 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Poor customer service

Gallagher Bassett Customer Care Review

1.0
Details
Employees will not return your calls. Missouri and Georgia offices are rude.
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Review
#990513 Review #990513 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Poor customer service
1.0
Details
I would never recommend this company to any employer!Ghallager Basset will take your money and leave your employees holding the bag to recover on their own, they do the minimum that is required by law, they are known to send employees to one of their Doctors that they...
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Review
#977378 Review #977378 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Poor customer service

Gallagher Bassett - Customer Care Review from Washington, District Of Columbia

1.0
Details
Where to begin this company is a joke ,my doctor wanted to see me once a month GB said once every 2 wks on, I go an while I'm sitting in waiting area GB canceled my appt,an as for computer glitches an payments they are idiots a world wide company an they have so many computer problems now they own my back until I die ,I would like nothing better than to never hear the name GB ever again I feel so very bad for anyone dealing with them
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Review
#939552 Review #939552 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Poor customer service
1.0
Details
I have a simple problem with a product from Victoria Secret, they use this company for their claims.I was called once and told the only time they could speak to me is at 3:45. I work for a living and get home at 4:30. I have called them for 3 days straight left...
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1 comment
Anonymous
#1221359

I'm going to contact the Minnesota attorney general and senator Amy Klobacher about it because they are screwing me to.

Is there any way you can contact me on this situation? I want to get a hold of all the complaining people and get a class action suit against them, if you're on board.

Review
#928582 Review #928582 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Cons
  • Bad customer service
Reason of review
Poor customer service

Contact Gallagher Bassett Customer Service

Website:
www.gallagherbassett.com
Mailing Address:
2900 Golf Rd
Rolling Meadows, Illinois 60008
United States
Phone:
(800) 227-7391
All Gallagher Bassett Contacts

Gallagher Bassett Reviews

  1. 265 reviews
  2. 13 reviews
  3. 2 reviews
  4. 1 review
  5. 1 review
Gallagher Bassett reviews
1.0
Details
Someone with this insurance hit my car, forcing me to replace the bumper... fine whatever.. but then I had to deal with this shittt insurance company that just made everything worse. My rep, Mark, is never available and incompetent. Any question or step within the...
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Review
#921904 Review #921904 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Poor customer service