Product: Gallagher Bassett Customer Care Clear all filters (37 of 37 reviews match)
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Gallagher Bassett - No payment for treatment and no answer to calls or messages

1.2
Details
I have been unfortunate enough to be dealing with GB for 3 years. I’m that time I have had over 6 different case managers. Recently they have cocked up payments for treatment I have paid for upfront ( no providers want to do bulk bill because they don’t pay them either). I have spoken to case managers, accounts and tried to contact customer service to no avail. Now then don’t even answer the switchboard. I’ve tried at 8.30, 9, 9.30, 12.15 and 2.15 Sorry we are busy or we are closed please leave message and no one will bother to call you back. Then it cuts me off. How is this allowed to happen?
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Review
#1545921 Review #1545921 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care

Gallagher Bassett in Melbourne, Victoria - Incompetent, lies, cover ups, no idea

I cant understand how Gallagher Bassett can receive any type of award unless they are hosting the awards themselves. The staff are totally useless. they solemnly return calls or emails they are inexperienced and don't know how to interpret the Work Safe laws and guidelines. I am now into my second week since I have received any kind of payment, with the last payment I received being $300.00 short from what I would normally receive. I've had about seven case managers and of the seven, if you place them all together you might create one half good one.
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Review
#1469807 Review #1469807 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Problems with payment

Gallagher Bassett in Helena, Montana - Inept Customer Service

I have tried to email a document to Gallagher Bassett in Missoula several times, I have called to verify or talk to someone to make sure the email is correct. Nobody answers the phones!! I listened to the recording listing the email to use and I tried every way possible. Hard to under stand between the b, p, and t. To make a long story short It's been 2 days and the document still has not been sent. Cry Shrug
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Review
#1442905 Review #1442905 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Poor customer service

Gallagher Bassett in Surprise, Arizona - A very unprofessional company.

They never anwser or return calls. Horrible, very rude, very unprofessional...basically call you a liar, deny claims wich is illegal for them to do.
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Review
#1394076 Review #1394076 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Poor customer service
1.0
Details
It was resubmitted a couple of months ago, this time to Gallagher Bassett. I have been trying to find out what happened to the bill as the doctor has not heard back from them. The original adjuster no longer works for Gallagher Bassett and the Boyse Idaho branch does...
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2 comments
FunnySiberianHusky
#1554548

THEY SUCK they need to back off and realize that we the people pay them so when we get injured that we can get help and fixed so we can go back to being productive members of society in stead they take our money and deny that there is an injury and fail to treat you so now I have to sit behind a desk instead of being able to work on what I love RV's I have been working on Motorhomes and Travel Trailers for over 35yr's and I loved my job not many people can say that but along comes Gallagher Bassett to deny I have a knee injury and refuses to give me the injections that will put me back on my feet my surgeon has requested time and time again for this authorization but thanks to having a *** ADJUSTER Anita Mc Daniels and her *** assistant Rhonda ??? I cant even get the money that is owed to me for going to these Dr's for the gas and mileage that I pay them for and get reimbursed for medications I have had to pay for so now the fight is on I have already talked to 2 news stations and they will be doing a story on the news for the no care of my needs so the fight is on and I will be BASHING EVERY WEBSITE I CAN FIND FOR THIS

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Review
#1335945 Review #1335945 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Poor customer service

Gallagher Bassett - Slow, useless and no idea

I have been shafted ag every corner by them. They have no idea how to manage a head injury and decline treatment for places that can actually help. I will refuse to deal with them in future
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Review
#1332557 Review #1332557 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
She was not "from Costco", she was a third party, employee of Gallagher Bassett Services, contracted by Costco to follow-up on incident reports. During phone call #1, the woman, Freda E., was cordial and said she received my injury report filed as a result of an...
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4 comments
Anonymous
#1459472

Filing an injury report is filing a claim. As a third party administrator on behalf of Costco she wasn’t misleading when she said she was calling Fromm Costco. Your claim was denied because Costco was found not to be at fault for your alleged injury.Please know that an incident report must be reported to the insurer and it is a claim.

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Review
#1225191 Review #1225191 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Cons
  • Bad customer service
Reason of review
Poor customer service
Preferred solution
Call from Management; Correct misled investigation

Gallagher Bassett in Orlando, Florida - Horrible

Can't even answer phone during business hours
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Review
#1131915 Review #1131915 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Poor customer service
In early June I telephoned Patricia Hagan at Gallagher Bassett Services about settling the referenced claim. Ms. Hagan said she would start the process and that it took time, I should not expect to hear from her for several weeks. In mid August I called Ms. Hagan...
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2 comments
Anonymous
#1440388

Dealing with Gallagher Bassett is frustrating. In 13 months I have nothing for the adjusters.

Yes, Adjusters because I had already 5 or 6 different one.

They just ignore you, ignore providers. Horrible people.

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Review
#1128623 Review #1128623 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Gallagher Bassett Customer Service

Mailing Address:
Gallagher Bassett Services, Inc.
2900 Golf Rd
Rolling Meadows, Illinois 60008
United States
Phone:
(800) 227-7391
All Gallagher Bassett Contacts
Elena Who works for seltzer which do case management for Gallagher Bassett My surgeon told me to stay out of work another month this was after only 2 weeks with a knee revision. Next thing I know elena Rojas from seltzer talked the doctor into putting me back to work...
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Review
#1124531 Review #1124531 is a subjective opinion of poster.
Service
Gallagher Bassett Customer Care
Reason of review
Bad quality
Preferred solution
Pay me