Product: Gallagher Bassett Customer Care Clear all filters (37 of 37 reviews match)
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Gallagher Bassett - No payment for treatment and no answer to calls or messages

I have been unfortunate enough to be dealing with GB for 3 years. I’m that time I have had over 6 different case managers. Recently they have cocked up payments for treatment I have paid for upfront ( no providers want to do bulk bill because they don’t pay them either). I have spoken to case managers, accounts and tried to contact customer service to no avail. Now then don’t even answer the switchboard. I’ve tried at 8.30, 9, 9.30, 12.15 and 2.15 Sorry we are busy or we are closed please leave message and no one will bother to call you back. Then it cuts me off. How is this allowed to happen?
1.2
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Gallagher Bassett Customer Care
#1545921
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Gallagher Bassett - Incompetent, lies, cover ups, no idea

I cant understand how Gallagher Bassett can receive any type of award unless they are hosting the awards themselves. The staff are totally useless. they solemnly return calls or emails they are inexperienced and don't know how to interpret the Work Safe laws and guidelines. I am now into my second week since I have received any kind of payment, with the last payment I received being $300.00 short from what I would normally receive. I've had about seven case managers and of the seven, if you place them all together you might create one half good one.
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Gallagher Bassett Customer Care
#1469807
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Gallagher Bassett - Inept Customer Service

I have tried to email a document to Gallagher Bassett in Missoula several times, I have called to verify or talk to someone to make sure the email is correct. Nobody answers the phones!! I listened to the recording listing the email to use and I tried every way possible. Hard to under stand between the b, p, and t. To make a long story short It's been 2 days and the document still has not been sent. Cry Shrug
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Gallagher Bassett Customer Care
#1442905
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Gallagher Bassett - A very unprofessional company.

They never anwser or return calls. Horrible, very rude, very unprofessional...basically call you a liar, deny claims wich is illegal for them to do.
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Gallagher Bassett Customer Care
#1394076
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It was resubmitted a couple of months ago, this time to Gallagher Bassett. I have been trying to find out what happened to the bill as the doctor has not heard back from them. The original adjuster no longer works for Gallagher Bassett and the Boyse Idaho branch does...
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FunnySiberianHusky
FunnySiberianHusky

THEY SUCK they need to back off and realize that we the people pay them so when we get injured that we can get help and fixed so we can go back to being productive members of ...

FunnySiberianHusky
FunnySiberianHusky

Gallager Bassett Insurance Company I have been dealing with a adjuster Anita Mc Daniel's and her no good assistant Rhonda ??? who have never authorized treatment for my knee a...

1.0
Product
Gallagher Bassett Customer Care
#1335945

Gallagher Bassett - Slow, useless and no idea

I have been shafted ag every corner by them. They have no idea how to manage a head injury and decline treatment for places that can actually help. I will refuse to deal with them in future
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Gallagher Bassett Customer Care
#1332557
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She was not "from Costco", she was a third party, employee of Gallagher Bassett Services, contracted by Costco to follow-up on incident reports. During phone call #1, the woman, Freda E., was cordial and said she received my injury report filed as a result of an...
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Anonymous
NYAdjuster426

Filing an injury report is filing a claim. As a third party administrator on behalf of Costco she wasn’t misleading when she said she was calling Fromm Costco. Your claim was ...

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Gallagher Bassett Customer Care
I didn't like
  • Bad customer service
#1225191

Gallagher Bassett - Horrible

Can't even answer phone during business hours
Product
Gallagher Bassett Customer Care
#1131915
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In early June I telephoned Patricia Hagan at Gallagher Bassett Services about settling the referenced claim. Ms. Hagan said she would start the process and that it took time, I should not expect to hear from her for several weeks. In mid August I called Ms. Hagan...
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Anonymous
Helisa Mary

Dealing with Gallagher Bassett is frustrating. In 13 months I have nothing for the adjusters. Yes, Adjusters because I had already 5 or 6 different one. They just ignore you, ...

Anonymous
Arty Klein

I agree as they never answer the phone and never return voicemessages. Good luck I hope you get the support you need

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Gallagher Bassett Customer Care
#1128623
Elena Who works for seltzer which do case management for Gallagher Bassett My surgeon told me to stay out of work another month this was after only 2 weeks with a knee revision. Next thing I know elena Rojas from seltzer talked the doctor into putting me back to work...
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Gallagher Bassett Customer Care
#1124531