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Agony | Gallagher Bassett

1.0
Details
WORST insurance company I have EVER dealt with in my life. The ENTIRE process was awful. Almost 5 months to get a payoff on my car when they were fully liable! Avoid at all costs! Michael colmer was my agarny and he NEVER answered or returned my calls.
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Review
#1354052 Review #1354052 is a subjective opinion of poster.
Service
Gallagher Bassett Auto Claim
Reason of review
Poor customer service
1.0
Details

Update by user Sep 13, 2018

No it hasn't been resolved yet. I am still waiting. I repeat the issue is not resolved.

Update by user Sep 13, 2018

Gallagher Bassett Claims is so unfair. I originally did a review on August 14th,2018 against Gallagher Bassett Claims.

They are at fault 100%. My attorneys and myself filed a...

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Resolved
Review
#1329093 Review #1329093 is a subjective opinion of poster.
Service
Gallagher Bassett Auto Claim
Reason of review
Poor customer service
1.0
Details
My parked car (2018 Honda HRV that I had for 2.5 months) was hit but a construction vehicle. They left a note that I found on the ground 3 days later. Once the company finally got me their insurance info, it took another day or two for GB to contact me. Another few...
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1 comment
Anonymous
#1519755

Takes these people forever to return a phone call none less get your repairs fixed in a timely manner. Total BS been waiting 2 weeks now my company truck is still at the body shop with no approval.

Review
#1296036 Review #1296036 is a subjective opinion of poster.
Service
Gallagher Bassett Auto Claim
Reason of review
Order processing issue
1.0
Details
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS I bought 4 new tires from Costco Woodland Hills in 2017 for my Infiniti G37 Sport. So, in April 10, 2018 I brought my car into the Costco's Northridge California Tire...
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7 comments
Anonymous
#1779973

Very accurate, Costco Tire and Gallagher Bassett will deny everything so that the consumer won't pursue what is owed to them for damages. Costco is a billion dollar company and to have complete disregard to their customers is just terrible.

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Review
#1241142 Review #1241142 is a subjective opinion of poster.
Service
Gallagher Bassett Auto Claim
Cons
  • Dishonest gallagher bassett as claims admin for costco
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Costco's Insurance claims with Gallagher Bassett must pay me the $3500 it would cost me to replace/repair the damaged rims.

The WORST | Gallagher Bassett in Baton Rouge, Louisiana

1.0
Details
One of their clients hit our car. That was honestly the least of our worries. This company has been absolutely ridiculous and disrespectful. I would never recommend and I hope no one ever has to deal with them!
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Review
#1231117 Review #1231117 is a subjective opinion of poster.
Service
Gallagher Bassett Auto Claim
Reason of review
Poor customer service
1.0
Details
If you are forced to use this company I strongly recommend you hire a lawyer.My nightmare begin on October 31, 2017. I was parked at my 2nd job. The City of Riviera Beach transportation bus hit my brand new parked Mercedes Benz with only 2000 miles on it at the time of...
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1 comment
Anonymous
#1780176

I'm dealing with them now and is November 2019, regarding Costco Tire Center damaging my wheel hub and axle. They already denied my claim and I've reached out to the State of California Bureau of Automotive Repair to investigate the damages, State Farm Insurance and I wrote to Costco Corporate.

You're right this company doesn't do any type of investigation, I'm sure it's their tactic so the consumer will just go away. Terrible.

Review
#1206011 Review #1206011 is a subjective opinion of poster.
Service
Gallagher Bassett Auto Claim
Cons
  • Everythiung about it
  • Lack of compassion
  • Took too long to repair my vehicle
Reason of review
Poor Customer Service, a lack of respect, Very slow response, Extremely inconsiderate
Loss
$2895
Preferred solution
Pay the bill for my upgrade after all I have been through since October 31, 2018. I also lost wages for something that was not my fault.
Tags
  • rude employee
  • untimely fashion
1.0
Details
One of their insurance holders did a hit and run.It was a small hit but still cracked my tail light. My insurance ran the plate number of the person who hit me and turns out they had Gallaghar Bassett as their insurance. Called them and this lady straight out said she...
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Review
#1190235 Review #1190235 is a subjective opinion of poster.
Service
Gallagher Bassett Auto Claim
Reason of review
Poor customer service
1.0
Details
I was contacted by the shop telling me O'reilly auto parts truck was making a delivery and backed into my car as it was parked in their lot. I would be given all their info and police report when i pickup my car. I got all info and called the third party company...
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1 comment
Anonymous
#1594071

I, too, am dealing with Ashlee Goslik as the adjuster in an accident where I was rearended by someone driving 50 miles an hour. My car was totalled and she has been nothing but snide and unprofessional, making an already difficult situation even worse. I look forward to closing out this claim however I suspect it won't happen quickly or easily

Review
#1088787 Review #1088787 is a subjective opinion of poster.
Service
Gallagher Bassett Auto Claim
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Most awful experience ever!! | Gallagher Bassett

1.0
Details
Rudest claims manager, did not take or return calls, very rudely responded to emails and failed to communicate with car rental company. Ticket remained outstanding for weeks, spiteful individual did not even consider that my debit card acct continues to have a hold on deposit amt until she authorized the ticket to be closed. Hope I never have to deal with this company again.
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Review
#1084982 Review #1084982 is a subjective opinion of poster.
Service
Gallagher Bassett Auto Claim
Reason of review
Poor customer service

Contact Gallagher Bassett Customer Service

Website:
www.gallagherbassett.com
Mailing Address:
2900 Golf Rd
Rolling Meadows, Illinois 60008
United States
Phone:
(800) 227-7391
All Gallagher Bassett Contacts

Gallagher Bassett Reviews

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Gallagher Bassett reviews

Fix my truck!! | Gallagher Bassett

1.4
Details
Somebody hit me in may. They never contacted me until I called them. It is July and nobody has contacted me again. No check, my truck is still messed up and I have to drive my kids everyday in. I have never met a company so horrible.
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Review
#1080853 Review #1080853 is a subjective opinion of poster.
Service
Gallagher Bassett Auto Claim
Reason of review
Poor customer service