Product: Gallagher Bassett Auto Claim Clear all filters (21 of 21 reviews match)
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Gallagher Bassett - Mad claimant!!!

I was side swiped by a commercial box truck on Nov 9th. It took me a week JUST to figure out who to file a claim with after getting the run around. When I did FINALLY speak to a woman named Nancy I was told " they were waiting for coverage confirmation". I don't even know what that means! A month later they apparently received the coverage confirmation and asked that i send the info out so an adjuster can come look at the damage. Even though I already sent plenty of pictures. I have sent many emails, and have not received any responses. It is going on the second month that I have not been able to drive my vehicle. This is ridiculous! Can I get a response from someone?! Smh!
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Author
Location
Downers Grove, Illinois
Service
Gallagher Bassett Auto Claim
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Let the company propose a solution
Review #1433661 is a subjective opinion of poster.
0 comments

Gallagher Bassett - Agony

1.0
Details
WORST insurance company I have EVER dealt with in my life. The ENTIRE process was awful. Almost 5 months to get a payoff on my car when they were fully liable! Avoid at all costs! Michael colmer was my agarny and he NEVER answered or returned my calls.
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Author
Service
Gallagher Bassett Auto Claim
Reason of review
Poor customer service
Review #1354052 is a subjective opinion of poster.
0 comments

Gallagher Bassett - They send certified mail but do not answer/return phone calls

Received a certified mail letter from GB on 8-31-2018 asking me to contact them. I called and left a message at least 7 times and have yet to receive a return call. This seems like some sort of scam. A guy ran into my truck at the airport and I had to file a claim on my insurance because at first his insurance company "did not know who he was" and then suddenly I am being contaccted by GB. Why go to the trouble of sending a certified letter if you're not going to return a call? {{redacted}}
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Author
Service
Gallagher Bassett Auto Claim
Reason of review
Poor customer service
Review #1353853 is a subjective opinion of poster.
Resolved
0 comments
1.0
Details
I got into a accident 3/08/18. A water tank company vehicle side me, with my daughter, and brother and the car. I am physically damage due to the car accident I can't do nothing the same. I went through lumbar spine surgery. They have been giving my lawyers the run...
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Author
Service
Gallagher Bassett Auto Claim
Reason of review
Poor customer service
Review #1329093 is a subjective opinion of poster.
3 comments
1.0
Details
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS
BEWARE!!!! COSTCO AND THEIR CLAIMS ADMINISTRATORS, GALLAGHER BASSETT SCAM TO TRICK COSTCO CUSTOMERS I bought 4 new tires from Costco Woodland Hills in 2017 for my Infiniti G37 Sport. So, in April 10, 2018 I brought my car into the Costco's Northridge California Tire...
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Anonymous
#1594217

I think your drove your car into a bad road patch and now you want free new wheels

Author
Service
Gallagher Bassett Auto Claim
Cons
  • Dishonest gallagher bassett as claims admin for costco
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Costco's Insurance claims with Gallagher Bassett must pay me the $3500 it would cost me to replace/repair the damaged rims.
Review #1241142 is a subjective opinion of poster.
0 comments

Gallagher Bassett - The WORST

1.0
Details
One of their clients hit our car. That was honestly the least of our worries. This company has been absolutely ridiculous and disrespectful. I would never recommend and I hope no one ever has to deal with them!
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Author
Location
Baton Rouge, Louisiana
Service
Gallagher Bassett Auto Claim
Reason of review
Poor customer service
Review #1231117 is a subjective opinion of poster.
0 comments
A very unprofessional company.The most upsetting and horrifying "place of business" . Be advised. A DISGRACE ! Spoke with a person by the name of Alex Tapia 949-349-9685 . He works for and represented a company (UPS) who's employee hit my car while my car was parked...
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Author
Service
Gallagher Bassett Auto Claim
Reason of review
Bad quality
Review #1224582 is a subjective opinion of poster.
0 comments
1.0
Details
If you are forced to use this company I strongly recommend you hire a lawyer.My nightmare begin on October 31, 2017. I was parked at my 2nd job. The City of Riviera Beach transportation bus hit my brand new parked Mercedes Benz with only 2000 miles on it at the time of...
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Author
Location
Miramar, Florida
Service
Gallagher Bassett Auto Claim
Cons
  • Took too long to repair my vehicle
  • Everythiung about it
  • Lack of compassion
Reason of review
Poor Customer Service, a lack of respect, Very slow response, Extremely inconsiderate
Loss
$2895
Preferred solution
Pay the bill for my upgrade after all I have been through since October 31, 2018. I also lost wages for something that was not my fault.
Review #1206011 is a subjective opinion of poster.
2 comments
Really don't know what its like to be insured by them, but filed a claim through them after being hit by a bus insured by them.It took them three months to total out the depreciated volvo I bought, and the agent in my claim was extremely hard to get a hold of. They did...
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Anonymous
#1441749

I am experiencing the same issue! A recycling truck bashed the side of my vehicle while parked and i was at work! This happened at the beginning of january! It took almost a m...

Author
Service
Gallagher Bassett Auto Claim
Reason of review
Order processing issue
Review #1196896 is a subjective opinion of poster.
0 comments
1.0
Details
One of their insurance holders did a hit and run.It was a small hit but still cracked my tail light. My insurance ran the plate number of the person who hit me and turns out they had Gallaghar Bassett as their insurance. Called them and this lady straight out said she...
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Author
Service
Gallagher Bassett Auto Claim
Reason of review
Poor customer service
Review #1190235 is a subjective opinion of poster.