Gallagher Bassett
Reviews and Complaints
Ignores clients
I worked for people share temp service . I was in a forklift accident at work.
I ended up with 3 bulging disc in my neck and fractured vertebrae in my lower back. However, I can't work and they have not paid me in 5 months. I have had multiple mri
s went to IME its almost 2 mo the since and still no report. Now all of a sudden they want reports from from a doctor I have seen in over a year.
In the mean time I have not seen any workers comp payments of any kind. How is someone able to live and support their family when you are hurt on the job. Then home with no resources. You need gas to get therapy and doctors appointments.
You money to pay bills.
Credit cards have been closed for non payment. How can you do these things
- Scammers
Preferred solution: Payment
Poor Customer Service
User's recommendation: Avoid communication Avoid this company
Amanda Morris was absolutely the worst, least helpful person EVER
User's recommendation: Good luck, and Pray you don't get Amanda Morris!
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Verified Reviewer | Dallas, TexasA accident that occurred with their client
Gallagher Bassett was the insurance company that the insured had that was assigned to both myself and my daughter after an accident occurred because of employee negligence and defective equipment with the insureds company. They have been one of the worst companies to deal with during this time.
The agent has called us LAUGHING about our injuries, has made comments about how the doctors are charging $1000 for 5 minutes of service rude, condescending and inappropriate behavior. I have contacted the customer service requesting to speak with a supervisor and was given Davids number and left him several messages to NOT receive a return phone call. Ive called back customer service again with no rectification to the issue of this rep Bill Robertson.
I wanted to settle this amicably but I do not see that as a possibility moving forward. This is a terrible insurance company so get your attorneys ready because they are the worst!
- Condescending
- Disrespectful
- Does not return phone calls
Preferred solution: An apology and a claim resolved
User's recommendation: Run don’t walk away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Garland, TexasAccident that resulted in a claim
They still owe money from an accident
Several days of waiting for a return phone call from the supervisor who is supposed to call me is another joke after leaving a message of some inappropriate conduct of their staff and Im still waiting!!! I wanted to handle this claim quickly with respect and I seriously doubt that will occur with Galliger Bassett and it looks like I will have to seek legal representation
- Ignore me and cries to help my family
- Condescending
- Disrespectful
Preferred solution: Payment for medical bills and compensation for accident that occurred
User's recommendation: Definitely not
Adjuster not Communicating
User's recommendation: my recommendation is please do not try to get hurt at work and get on workers comp you will be broke at almost homeless and have to apply for food stamps
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Verified ReviewerClaim
- Dont listen and dont care
Preferred solution: what i have lost
User's recommendation: RUN AWAY FAST
I believe this company is a scam and interested in truth involving claims.
User's recommendation: Sue the heck out of this company & report them to proper government agencies.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAUTO ACCIDENT OCCURENCE 3-8-2023
I was involved in an auto accident one of your insurers employees caused in the state of Ohio. I have been trying to no avail to contact and connect with Cierra Winzor, Resolution Manager.
I have emailed and left messages and to avail nothing. I am so angry that I am being treated as a second class person. I did not cause the accident in question a TRUGREEN LAWN CARE SERVICE (WALTON HILLS, OHIO) employee caused the damage to my car on 3/8/2023. I just want your insurance company to pay for the repairs and my deductible.
I am a single mother, I work hard every day and I do not have this type f money for repairs and my insurance deductible. The last email I received from Cierra Winzor was saying within 24-48 hours I would recive a check in the mail. I have received nothing and my car is in the shop today and when they are completed with the repairs they want $500 in which I do not have. I need help and need someone to help me TODAY.
I don't want to file a small claims court case. I really dont but I am really, really surprised of the manner of no communication.
Adjuster not Communicating
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Verified Reviewer | Midlothian, VirginiaTerrible customer service
- No pros and cons are to many to list
- No pros and cons are to many to list
Preferred solution: Get Pam to pay me 4 months ago!
User's recommendation: Please if you have the opportunity or option use another company
I got injured at work and hurt my back and neck and they had the nerve to stop paying me cause I was in so much pain and not able to modified duty they are the worst and the communication is horrible
User's recommendation: Stay away they are horrible
Poor Clint/customer service.
User's recommendation: Employers need alternative service's
They are very unprofessional I have left 3voice mails for
Claim update
User's recommendation: Don’t value claims
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Get an attorney and report them on the Better Business Bureau page. A supervisor does respond to that page. To the person that tells you not to get hurt at work… well that’s not helpful