Keith E Xgz

Ignores clients

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I worked for people share temp service . I was in a forklift accident at work.

I ended up with 3 bulging disc in my neck and fractured vertebrae in my lower back. However, I can't work and they have not paid me in 5 months. I have had multiple mri

s went to IME its almost 2 mo the since and still no report. Now all of a sudden they want reports from from a doctor I have seen in over a year.

In the mean time I have not seen any workers comp payments of any kind. How is someone able to live and support their family when you are hurt on the job. Then home with no resources. You need gas to get therapy and doctors appointments.

You money to pay bills.

Credit cards have been closed for non payment. How can you do these things

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Cons:
  • Scammers

Preferred solution: Payment

Anonymous
map-marker Simpsonville, South Carolina

Poor Customer Service

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Representative was unable to understand the nature of the claim. When trying to get resolve, she became defensive and spoke rudely. When the response was not favorable to her, she wanted to end the conversations stating, "I won't be spoken rudely to." She made a poor decision on the claim. Her supervisor is unavailable to get resolve.
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User's recommendation: Avoid communication Avoid this company

Anonymous
map-marker Boston, Massachusetts

Amanda Morris was absolutely the worst, least helpful person EVER

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Costco damaged my wheel and tire, not to mention stripped my lug nuts. Then they didn't tell me they damaged my vehicle, but luckily I noticed! Tire center manager said they take full responsibility. But Amanda Morris refused to replace the wheel, took 2 months to handle my claim...went over 2 weeks without responding, refused to let me speak to a supervisor..bottom line, They DO NOT CARE AT ALL ABOUT THE VICTIMSg
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User's recommendation: Good luck, and Pray you don't get Amanda Morris!

Ann M Tpr

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Verified Reviewer
| map-marker Dallas, Texas

A accident that occurred with their client

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Gallagher Bassett was the insurance company that the insured had that was assigned to both myself and my daughter after an accident occurred because of employee negligence and defective equipment with the insureds company. They have been one of the worst companies to deal with during this time.

The agent has called us LAUGHING about our injuries, has made comments about how the doctors are charging $1000 for 5 minutes of service rude, condescending and inappropriate behavior. I have contacted the customer service requesting to speak with a supervisor and was given Davids number and left him several messages to NOT receive a return phone call. Ive called back customer service again with no rectification to the issue of this rep Bill Robertson.

I wanted to settle this amicably but I do not see that as a possibility moving forward. This is a terrible insurance company so get your attorneys ready because they are the worst!

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Cons:
  • Condescending
  • Disrespectful
  • Does not return phone calls

Preferred solution: An apology and a claim resolved

User's recommendation: Run don’t walk away

Ann M Tpr

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Verified Reviewer
| map-marker Garland, Texas

Accident that resulted in a claim

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Updated by user Sep 16, 2023

They still owe money from an accident

Original review Aug 17, 2023
I reached out to Gallagher Bassett in regards to an accident that occurred with some negligence and faulty equipment the was rented to me by TSC they are the insurance company that handles the claims. I would like to say this was a pretty horrific experience with the accident but with this insurance company their representatives are ignorant, inappropriate and disrespectful and downright rude!

Several days of waiting for a return phone call from the supervisor who is supposed to call me is another joke after leaving a message of some inappropriate conduct of their staff and Im still waiting!!! I wanted to handle this claim quickly with respect and I seriously doubt that will occur with Galliger Bassett and it looks like I will have to seek legal representation
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Loss:
$7000
Cons:
  • Ignore me and cries to help my family
  • Condescending
  • Disrespectful

Preferred solution: Payment for medical bills and compensation for accident that occurred

User's recommendation: Definitely not

Anonymous
map-marker Miami, Florida

Adjuster not Communicating

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The customer service is just like the company I have not heard anything in 2 months from anyone. I've had a claim for two months and no one returns phone calls or emails.
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User's recommendation: my recommendation is please do not try to get hurt at work and get on workers comp you will be broke at almost homeless and have to apply for food stamps

1 comment
Guest

Get an attorney and report them on the Better Business Bureau page. A supervisor does respond to that page. To the person that tells you not to get hurt at work… well that’s not helpful

Lin R Uad

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Verified Reviewer

Claim

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they are the insurance company for fedex the worst delivery service around i know why they are together because they don't listen and don't care about a damn thing other then a dolar. they have jacked me around for almost two months on a claim and i sent my last email to them that i will see them in court i am sick of them and fedex if someone says that they are the insurance carrier for them RUN
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Loss:
$7000
Cons:
  • Dont listen and dont care

Preferred solution: what i have lost

User's recommendation: RUN AWAY FAST

Anonymous
map-marker Hollywood, Florida

I believe this company is a scam and interested in truth involving claims.

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I was involved in a car accident with a construction vehicle that was owned & operated by one of their clients they handle claims for. Without ever having contacted me or allow me to submit a claim, they simply believed what their client told them as to how the accident happened and NEVER contacted me or even allowed me to present the real facts, they simply believed the construction company that it was all my fault and refused to allow me to submit a claim.
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User's recommendation: Sue the heck out of this company & report them to proper government agencies.

Adrienne C Hky

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Verified Reviewer

AUTO ACCIDENT OCCURENCE 3-8-2023

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I was involved in an auto accident one of your insurers employees caused in the state of Ohio. I have been trying to no avail to contact and connect with Cierra Winzor, Resolution Manager.

I have emailed and left messages and to avail nothing. I am so angry that I am being treated as a second class person. I did not cause the accident in question a TRUGREEN LAWN CARE SERVICE (WALTON HILLS, OHIO) employee caused the damage to my car on 3/8/2023. I just want your insurance company to pay for the repairs and my deductible.

I am a single mother, I work hard every day and I do not have this type f money for repairs and my insurance deductible. The last email I received from Cierra Winzor was saying within 24-48 hours I would recive a check in the mail. I have received nothing and my car is in the shop today and when they are completed with the repairs they want $500 in which I do not have. I need help and need someone to help me TODAY.

I don't want to file a small claims court case. I really dont but I am really, really surprised of the manner of no communication.

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Anonymous
map-marker Chillicothe, Missouri

Adjuster not Communicating

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It's not right that my adjuster will not answer the phone! I have been trying for 10 weeks now! Please do something about this! This is not right! This is my life my bills that are not getting paided! My adjuster is Alec Walker please have him call my adjuster!
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Aaron E Sar

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Verified Reviewer
| map-marker Midlothian, Virginia

Terrible customer service

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It is now March 18th and I am still waiting to get paid for hours worked and messed in November 2022. Pam (case manager) NEVER replies to my emails or takes my calls. Always most of the times is when I call the 800# and transferred then she will take my calls after that for a day. I've asked her to let me know when she receives my e mails and she only had done this like twice. Very poor service.
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Pros:
  • No pros and cons are to many to list
Cons:
  • No pros and cons are to many to list

Preferred solution: Get Pam to pay me 4 months ago!

User's recommendation: Please if you have the opportunity or option use another company

Anonymous
map-marker Chicago, Illinois

I got injured at work and hurt my back and neck and they had the nerve to stop paying me cause I was in so much pain and not able to modified duty they are the worst and the communication is horrible

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I was injured at work I hurt my back and neck I had only received one check and they called telling me about modified duty when I could barely get around so cause I was unable to do this duty they are refusing to pay they are the worst the communication is horrible dont return calls or email this is the worst place to deal with.
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User's recommendation: Stay away they are horrible

Anonymous
map-marker Redmond, Washington

Poor Clint/customer service.

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Extremely slow in processing claims and setting up treatment for injured worker. Waited four hours for a nurse to show up at emergency room, for 2 minutes of paperwork.
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User's recommendation: Employers need alternative service's

Rakeem R
map-marker Charlotte, North Carolina

They are very unprofessional I have left 3voice mails for

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They every unprofessional in every way 407583**** Malis Frazzitta this individual do not return nun of my phone she do not explain to me what going in my case am its just every unprofessional
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Anonymous
map-marker Charlotte, North Carolina

Claim update

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Been calling adjuster mellisa f and her supervisor several times no response . Im not upset just concerned
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User's recommendation: Don’t value claims