Gallagher Bassett
Reviews and Complaints
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Verified ReviewerDisgusted
Preferred solution: Apology
User's recommendation: Find someone else
Terrible company-engages in bad faith
Husband was hurt on the job in 2022. GB directed all his treatment sent him for diagnostic studies, multiple doctors all who concluded he needed surgery.
GB arranged his surgery where it was to be performed, when, and who would be performing it. Husband had NO say in anything. Post surgery a few months later he gets a hospital bill for $65,000. I called the hospital, and they told me the WC carrier denied it bc they said it wasnt medically necessary.
HUH?? They have got to be freakin kidding. Meanwhile, case is in suit presently. They have wiped all the emails and docs off my husbands' portal recalled emails that directed his care, so it looks like they didn't send him to this surgeon.
Unfortunately for them, he forwarded me everything.
They won't be getting away with this, that's all I know, bc my husband's lawyer will make sure of it. Just insane the things this company does to get out of paying a claim.
User's recommendation: Stay Clear of them!
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Verified ReviewerClass action suit needs to be filed.
- Horrific to deal with blatantly deceitfully ignore victims
Preferred solution: Full refund
User's recommendation: A lawyer if you have to deal with them
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Verified Reviewer | Dallas, TexasA accident that occurred with their client
Gallagher Bassett was the insurance company that the insured had that was assigned to both myself and my daughter after an accident occurred because of employee negligence and defective equipment with the insureds company. They have been one of the worst companies to deal with during this time.
The agent has called us LAUGHING about our injuries, has made comments about how the doctors are charging $1000 for 5 minutes of service rude, condescending and inappropriate behavior. I have contacted the customer service requesting to speak with a supervisor and was given Davids number and left him several messages to NOT receive a return phone call. Ive called back customer service again with no rectification to the issue of this rep Bill Robertson.
I wanted to settle this amicably but I do not see that as a possibility moving forward. This is a terrible insurance company so get your attorneys ready because they are the worst!
- Condescending
- Disrespectful
- Does not return phone calls
Preferred solution: An apology and a claim resolved
User's recommendation: Run don’t walk away
Ignores clients
I worked for people share temp service . I was in a forklift accident at work.
I ended up with 3 bulging disc in my neck and fractured vertebrae in my lower back. However, I can't work and they have not paid me in 5 months. I have had multiple mri
s went to IME its almost 2 mo the since and still no report. Now all of a sudden they want reports from from a doctor I have seen in over a year.
In the mean time I have not seen any workers comp payments of any kind. How is someone able to live and support their family when you are hurt on the job. Then home with no resources. You need gas to get therapy and doctors appointments.
You money to pay bills.
Credit cards have been closed for non payment. How can you do these things
- Scammers
Preferred solution: Payment
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Fort Lauderdale, FloridaUnprofessionalism and negligence in resolving a case of more than 4 months
User's recommendation: DO NOT HIRE THE SERVICES OF THIS COMPANY
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Verified Reviewer | Arlington, VirginiaClaim
User's recommendation: Get a lawyer
Need proof of my payments
User's recommendation: I’m not sure what to say. She hasn’t called me back.
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Verified Reviewer | Lee, VirginiaUpdate
- Chance you get compensated
- You have to stay on them
Preferred solution: Compensation’s
User's recommendation: Stay on their *** keep callling and emailing because they don’t respond in a timely manner
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Verified Reviewer | Garland, TexasAccident that resulted in a claim
They still owe money from an accident
Several days of waiting for a return phone call from the supervisor who is supposed to call me is another joke after leaving a message of some inappropriate conduct of their staff and Im still waiting!!! I wanted to handle this claim quickly with respect and I seriously doubt that will occur with Galliger Bassett and it looks like I will have to seek legal representation
- Ignore me and cries to help my family
- Condescending
- Disrespectful
Preferred solution: Payment for medical bills and compensation for accident that occurred
User's recommendation: Definitely not
Brutally beaten at a state mental hospital
- Nightmare
- Have no useful service representatives
- Would rather see people commit suicide
User's recommendation: Hire a good attorney. Mine is getting nowhere.
Poor Customer Service
User's recommendation: Avoid communication Avoid this company
They informed me that they received a letter stating I had hired representation. That is a lie as I never hired anyone to represent me. I have been asking them to tell me who it is to no avail.
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Verified ReviewerClaim
- Dont listen and dont care
Preferred solution: what i have lost
User's recommendation: RUN AWAY FAST
Employee complaint
I am writing to formally register a complaint regarding a recent interaction I had with one of your company representatives. I believe that constructive feedback is essential for maintaining high standards of customer service and ensuring a positive experience for all customers.
Unfortunately, my interaction with your representative, Natalie Saadeh, left me deeply dissatisfied and concerned about the level of professionalism exhibited. I would like to provide a detailed account of the incident:
When I initially explained my issue to Natalie, I encountered a lack of responsiveness. It seemed as though my concerns were not being heard, and there was minimal effort to provide assistance. Throughout our conversation, I was taken aback by the disrespectful tone and demeanor exhibited by Mrs.
Saadeh. There were instances of condescending language and dismissive remarks, which made me feel undervalued as a customer.
It became evident that she was unfamiliar with the specifics of my issue. Instead of taking the time to understand and address my concern, I was met with inaccurate information and vague responses that did not resolve my problem. Despite assurances from Mrs.
Saadeh that my issue would be escalated and promptly resolved, I have not received any follow-up communication or resolution to date.
As a loyal customer, I believe in the value of your services and have always had positive experiences in the past.
However, my recent encounter with Natalie has left me disappointed and frustrated. I firmly believe that exceptional customer service is a cornerstone of any reputable company, and this incident falls far short of that expectation.
I kindly request the following actions to be taken:
-A formal investigation into her handling of clients.
-Adequate training and guidance to ensure she possess the necessary skills to interact professionally and knowledgeably with customers and/or termination.
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Get lawyer I had same problem then they don’t pay what they supposed to