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COMPLAINT ABOUT THE COMPANY " COVENTRY HEALTH CARE" THAT GALLAGHER BASSETT ASSIGNED THEM TO MY WORKERS COMPENSATION CASE. ON JANUARY 25, 2018 MY TREATING PHYSICIAN "ORTHOPEDIC DOCTOR" SEND ME TO QUEST DIAGNOSTICS FOR A TOXICOLOGY SCREENING AND THE FIELD CASE MANAGER FROM COVENTRY HEALTH CARE "BARBARA CHILDS" GRABBED THE PRESCRIPTION GIVEN TO HER BY MY DOCTOR THAT WAS ORIGINALLY FOR A URINE SAMPLE ONLY FROM MY HANDS AND REFUSED TO LISTEN TO ME ABOUT HOW I DIDN'T WANT HER IN THE BACK WITH ME WHILE GETTING MY URINE TEST.

WHILE SHE HAD THE PRESCRIPTION SHE ALTERED (CHANGED) THE PRESCRIPTION AND BY HER DOING THIS QUEST DIAGNOSTICS DONE UNNECESSARY TEST (TOOK MY BLOOD) WITHOUT THE DOCTORS PERMISSION. I HAD TO DO ALL TEST THAT WAS ASKED OF ME REGARDLESS BECAUSE I WAS INFORMED BEFORE THAT IF I REFUSED ANY TREATMENT THEN MY WORKERS COMPENSATION WOULD STOP IMMEDIATELY. MY FIELD CASE MANAGER FROM WORKERS COMPENSATION HAS NOT CERTIFICATION OR KNOWLEDGE HOW TO WRITE, ALTER A PRESCRIPTION. BARBARA CHILDS RAN ADDITIONAL TEST ON ME FOR OWN PERSONAL REASONS AND SHE TOLD THE LAB TECHNICIAN TO CC A COPY OF THE RESULTS EVEN THOUGH SHE DIDN'T FOLLOW THE CORRECT STEPS TO SEE THE RESULTS.

IF SHE HAD THE KNOWLEDGE OF HOW TO MAKE CHANGES THEN THE BLOOD TEST THAT WAS NEVER REQUESTED BY MY DOCTOR WOULD HAVE NEVER BEEN DONE. I AM LIVID ABOUT THIS HAPPENING AND HOW THIS COVENTRY HEALTH CARE EMPLOYEE HAD NO RESPECT FOR MY PRIVACY OR THE FACT THAT SHE OVER STEPPED HER BOUNDARIES AS A FIELD CASE MANAGER.

AFTER THIS WAS ALL DONE NOT ONCE HAS GALLAGHER BASSETT CONTACTED ME ABOUT THIS HAPPENING. MAYBE IT'S TIME I LOOKED INTO TAKING LEGAL ACTIONS TOWARDS THEM ALL.

Review about: Gallagher Bassett Workers Compensation Claim.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Blatant disregard of facts.

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Anonymous
#1448353

Gallagher and Bassett are the worst to deal with they make up there mind before they get there in for ask bill fowler he knows he works for Gallagher Bassett what a childish organization lmao this adjuster is very imature sham on costco they even have a problame with there pharmaceuticals

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