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1.5

Long story short. I injured my back at work and was sent to the Dr.

by my employer. After a couple of visits I was pulled from work due to my condition worsening. I later found out that I needed to have surgery. During all of this I ended up having to move and found nowhere to land except a family members residence.

My new location is about 80 miles one way. I told my contact at Gallagher basset that I had moved but was told I had to stay with a certain provider. I asked for the mileage reimbursement form (know your rights) which was never sent to me. I needed a prescription refill the week before my surgery, I asked if I could see someone closer for that.

Driving long distances hurts my injury further. I was told again I would have to stay within the network, but lucky me, there's a location 10 miles closer. That's still 70 miles and more than qualifies for mileage reimbursement. Now they are saying I was never told any of it and should have found a closer provider even though I asked if that was possible numerous times.

This place is terrible, thye lie and tell you whatever you want to hear. 1 star

Reason of review: Poor customer service.

Location: Oak Harbor, Washington

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