Gallagher Bassett Staff Review from Meridian, Idaho
I reveived a call from gallaher Bassett from a Mrs Pearson she called me on 10.26.15 @ 2:25 pm. Since then i have not heard back from this person specially after she told me that she would call the Dr.
I was seeing to verify that it was okay for my case to be reopened. So I called Ms. Pearson again on 11.2.15 to see what was going on with my case since i was not hearing back from her. It is niw 11.3.15 and still have not heard back from this person.
So again i called and left her another message and told her i would like to clear this up asap. Then I spoke to the Dr. Office and they told me that no one from Gallaher Bassett has called them to verify anything to make sure that this Jeff O'Dell had reopen my case. I spoke to the same person that Jeff had spoken to.
So again i called Ms. Pearson still no answer so I again left another message at 3:45pm on 11.3.15 letting her know that she needed to call the Dr.s office amd speak to a Teresa she spoke to Jeff O'Dell herself the day he gave the ok to reopen my case. I again told her that i would like to clear this up asap and if i don't hear back from her on this matter I will follow up and hire an attorney to had this going forward then. I will not tollerate this kind of behavior and not get any answers from this Company.
This company is showing its true colors of incompitence if you ask me. Ms Pearson had even received a call from her supervisor and she is still dragging her feet.
And as from Jeff O'Dell still no call from him did he and Ms. Pearson drop yhe ball again on another client?
Reason of review: Poor customer service.
Location: Meridian, Idaho
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