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Gallagher Bassett Poor Company Poor Service
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Mar 29, 2008 GALLAGHER BASSETT complaint by Deviousfred |
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While working as a Motorcycle Mechanic I suffered an accident while on the job. I broke my leg and was covered by Gallagher Bassett Services through the company I worked for. I was in the hospital for 9 days, 4 days longer than I really should have because Gallagher Bassett would not respond to the hospital and they were unable to release me with the medical equipment needed. Finally, I was released and went home.
I called Gallagher Bassett regarding pay for missed work. They had very conveniently overlooked this so they sent me a check. Every check since then has always been late to where I have to call to remind them. Needless to say this has put me in a very bad financial situation with my debtors.
Every single one of my prescriptions has taken over three weeks to fill because Gallagher Bassett takes extra long to authorize them.
Just recently, I was cleared for Physical Therapy to begin walking. It has been a month now since the PT clinic has attempted to contact Gallagher Bassett. They have left message after message for 4 weeks. I had to contact Gallagher Bassett myself to see what the hold up was. I found out my adjuster Larry Lovato was no longer with the company. My new adjuster is Grace Baca. It appears that when Mr. Lovato left they forgot about me. They very conveniently misplaced all my documents and are now requiring that my health providers resend every document since my accident before they can authorize my PT.
I have never dealt with workers’ compensation prior but I can only hope it is not supposed to be this way.
Stay Away From Gallagher Bassett!
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1. Written by Kay, on 20-08-2008 02:37
Ugh...I'm glad I came across this site. At least I have an idea of what I'm up against. I've had to deal with Grace too. She comes across as very lazy and she seems incapable of returning phone calls. She approved me for multiple MRIs but after the first one, she denied the rest with no explanation. I really wish I had her job though, because when I sit on my butt all day and do nothing, I have no pain.
Best of luck to all of you, both in your recoveries and in your dealings with GB.
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2. Written by Mel P, on 11-08-2008 10:44
For 2+ YEARS I have had to deal with GB. I feel for you, I really do. I wasn't authorized to go to the docs I should have, so by the time I finally threw a hissyfit, got a lawyer, and got to the RIGHT doc, 9 months had passed and my back surgery was not as successful as it could have been, had it been done sooner. EVEN NOW, after court... they are dragging their feet, butts and anything else they can. 5 months ago it was ordered to give me retraining. Guess who is still waiting for it.....?
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3. Written by Tim, on 28-07-2008 14:18
I have had nothing but problems with GB. They keep losing paper work and the Doctors have faxed and refax the paperwork to them. I have had three deferent adjusters because they keep changing and I have asked, three times, in writing to have a supervisor contact but never received a call from one. They only paid me for half the time I was off work and never paid for travel to doctors and Hospital as they were required to.
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4. Written by linda, on 09-07-2008 08:44
 ok with service as a injured worker with gb I had the bigest problem with my employer not Linda At GB . She was very kind and professional with me at all times and I could see that she cared as a heman being I want to thank GB for Linda
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5. Written by unknown, on 07-06-2008 16:29
valid reasons for denial of claims have to be provided to the injured workers, if not you need to go over the adjusters head and ask for a supervisor or manager........... 
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6. Written by unknown, on 07-06-2008 16:06
maybe next time when something takes soooo long, you will contact a manager or supervisor
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7. Written by JERSEY MACHINIST, on 05-06-2008 08:34
YEA IV DELT WITH THOSE IRATE IDIOTS AT GB TOO...IT TOOK 1 YEAR AND 5 DOCTORS FOR THEM TO FIND A ROTATOR
PROBLEM.DIDNT SETTLE TILL THIS YEAR-2008/NEEDLESS TO SAY,WHEN MY BILLS ARE PAID I WILL HAVE S-IT TO SHOW FOR MY PAIN AND SUFFERING,AND IM STILL IN PAIN ALL THE TIME....YOU ALL MUST GET A WORKERS COMP LAWYER,THATS THE ONLY WAY TO PROTECT YOURSELF,AND PRAY ALOT!!!!!!!!!
GOD BLESS U ALL.....AND GOOD LUCK WITH GB....
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8. Written by hurtin, on 31-05-2008 14:08
katie hughes is my adjuster at this awful company. they denied my claim (i was hurt on the job) and she refuses to give me a valid reason for that. she doesn't answer her phone, doesn't return my calls and now i have a pile of hospital bills because gallagher basset and miss snotty katie denied my claim. thanks katie, i hope you get hurt and cant work so you know what it feels like.
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9. Written by Attorney SB, on 12-05-2008 14:48
As an injured worker, you have certain rights, depending upon the workers' compensation laws in your state. Many states allow you to recover interest and penalties if your w/c claim is delayed without a good reason. If you feel you are getting the run-around, contact an attorney who practices workers' compensation law. They will usually take your case at no initial charge to you, and then only get paid if they can get a recovery.
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10. Written by jac mac, on 30-04-2008 23:04
Im a injured worker and gallagher bassett is also been mistreating me my ajuster is mean and nasty she could care less about me i havent got a check since jan 16 2008
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