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1.1 Based on 69 reviews
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  • Customers like
    • Absolutely nothing 1
  • Customers don't like
    • Adjusters insults 10
    • Blatant disregard of facts 8
    • Anything about them 6

Do not return calls. Horrible customer service. Add comment

I recently went through Gallagher Bassett for insurance. I put in all my documents and waited. They made minimal effort to keep in contact or keep me in the loop of what was going on. Staff didnt sound like that had much idea of what was going on. Not the worst experience with insurance i had had but definitely not the best. I will probably try another company next time. Add comment

Long story short. I injured my back at work and was sent to the Dr. by my employer. After a couple of visits I was pulled from work due to my condition worsening. I later found out that I needed to have surgery. During all of this I ended up having to move and found nowhere to land except a family members residence. My new location is about 80 miles one way. I told my contact at Gallagher basset... Read more

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This company is very disrespectful and non compliant to its customers I had surgery a year ago and still I haven't heard from them not a phone call or letter about a settlement Add comment

Dishonest coaching Managers at Mcdonalds how to change the facts of a report so they will look not liable Add comment

They SUCK, Maybe because my claim is small, it happened in July of 2015. It's now January 14, 2016. Checks are "in the mail" ***!!! They've been cancled twice after THEY mailed the checks to the wrong address. Then talking with Kelly there today, it took a loooooooong time for her to even find my case! At first she tried to blame another company blow me off. I'm going to see if my company can... Read more

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They will not pay my claim and will not give me my claim number to submit to the collection agency. They paid two other claims on this but will not pay this one?? Read more

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This company really doesn't care about the people that our jobs pay them good money to take care of in the time of need. They are not professional, they don't return phone calls unless its to their benefit its just really a shame and something really needs to happen soon. Get it together Angela Martin. Add comment

They do not returns phone calls 1 wk and waiting, 2ed wk called and left more messages, still no call backs. Drag there feet on getting answers for you. PO box 2290 Gold River Cal Nicolle Nasca and Samul Ber No one answeres phone Called the HR people for the company i work for in the past and reported there No return phone calls before, made no diferance have already called HR again on... Read more

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In 2013, GB sent me to a QME, 2 months later, I get a detailed report indicating a prescribed method of services for me, GB does not authorize these services from a Qualified Medical Examiner and delays and delays. I go to a pain management Doctor, who prescribes and asks GB to authorize the same services as the QME, GB is negligent in their efforts and uses an attorney to stave off treatment. So... Read more

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